Summary
Overview
Work History
Skills
Timeline
Generic

Charlie T. Kinoshita

Waikoloa,USA

Summary

A hospitality professional with rich background in optimizing guest service operations and ensuring exceptional customer experiences. Known for strategic approach to service delivery and commitment to operational excellence. Valued for collaborative leadership and ability to adapt to changing needs, ensuring consistent, high-quality service outcomes.

Overview

31
31
years of professional experience

Work History

Director of Guest Services

Kohala Suites and Bay Club
10.2022 - Current
  • 288 fully furnished Timeshare resort; responsible for the operations of the entire front desk/guest services.
  • Creating SOP’s, budget and forecasting, Front Desk, PBX, Reservations, Bell, Finance, QA Audit, Team Survey, Guest requests and surveys, Japanese speaking.

Guest Service Ambassador

Fairmont Orchid
12.2021 - 10.2022
  • Bellman/Valet; Shuttle driver; In-room Dining; Banquet Server; Gold Floor Attendant.
  • Interim position during COVID.

Housekeeping Manager

Kona Coast Resort
04.2021 - 12.2021
  • Overseeing the day-to-day operations of the Housekeeping Department for a 267 fully furnished Timeshare/Rental property.
  • AOAO contracts and Owner relations; Public Areas; Scheduling; Budget and forecasting; Training and Team Development; OSHA compliance; Safety and Security; Laundry.
  • Interim position during COVID.

Assistant Director of Front Office Operations

Hilton Waikoloa Village
04.2012 - 06.2019
  • 1241 room hotel on 62 acres land; two swimming pools; man made lagoon; Dolphin Quest; 5 restaurants; Luau show; overseeing and supporting the Guest Service Agents, Concierges, Bell, Valet, Guest Transportation, Lobby Greeters and Managers with the day-to-day operations.
  • Budget and forecasting; labor and payroll; scheduling; incentive programs; developing and initiating SOP’s; training and developing Brand Standards; reduced Team Member retention to 2%; increased Team Member survey by 20 points.

Executive Housekeeper

Royal Caribbean International
09.2009 - 03.2012
  • 1142 Staterooms/Cabins; Division Head for the Housekeeping and Laundry department.
  • Responsible for 120+ crew members in the division and 1557 Staterooms.
  • Responsible for the daily operations of the Stateroom Attendants, Laundry Attendants, Tailor and Linen Keepers, Finance, Budget and Forecast, Payroll, Scheduling, Training and Development, Brand Standards, Incentive Programs, SOP, QA Inspections, Purchasing, Laundry, OSHA Compliance.

Director of Housekeeping

Loews Coronado Bay Resort
09.2008 - 09.2009
  • Department Head for Housekeeping and Laundry.
  • 440 room Resort and Spa.
  • Responsible for the daily operations, Room Attendants, Housemen, Public Area Attendants, Night Cleaners, Special Projects, Laundry Attendants, Finance, Budget and Forecast, Labor and Payroll, Scheduling, Training and Developing, Brand Standards, Incentive Programs, QA Inspections, Purchasing, Laundry, OSHA Compliance.

Executive Housekeeper

Estancia La Jolla Hotel & Spa
10.2006 - 09.2008
  • Responsible for Housekeeping and Laundry.
  • 210 Resort and Spa.
  • Responsible for the daily operations, Room Attendants, Public Area, House Persons, Night Cleaners, Laundry, Budgeting and Forecast, Payroll, Scheduling, SOP, Incentive Programs, Staff Training and Development, QA Inspections, OSHA Compliance.

Executive Housekeeper

Norwegian Cruise Line America
10.2005 - 10.2006
  • 1069 Staterooms, Daily Operations, Stateroom Stewards, Hotel Utility, Officer Stewards, Bell Box, Butlers, Laundry, Linen Keepers, Budgeting and Forecast, Labor and Payroll, Scheduling, SOP, Incentive Programs, Staff Training and Development, QA Inspections, Public Areas, SEMS Safety and Environmental Requirements, OSHA Compliance.

Executive Housekeeper

Sheraton Hotels
10.2003 - 10.2005
  • 260 Room Hotel, Daily Operations, Responsible for Budgeting and Forecast, Payroll, Scheduling, SOP, Incentive Programs, Staff Training and Development, QA Inspections, Renovations, Brand Conversion, OSHA Compliance.

Rooms Division Director

Lawrence Welk Resorts
10.2002 - 10.2003
  • 394 Unit Timeshare Resort and 100 Room Hotel.
  • Daily Operations of the Front Desk, PBX, Reservations, Housekeeping, Security and Transportation, Budgeting and Forecast, Revenue Management, Labor and Payroll, SOP, Incentive Programs, QA Inspections, OSHA Compliance.

Executive Housekeeper/Front Office Manager

Hyatt Regency
02.1994 - 10.2002
  • 625 Room Hotel.
  • Housekeeping, Laundry, Room Attendants, Housemen, Public Area Attendants, Laundry, Scheduling, Training and Development, Budget and Forecast, Renovations, Purchasing, Cash Handling, PBX, Guest Services, Concierges, Reservations, Bell and Valet.

Skills

  • Rooms Division Operations
  • Front office operations
  • Housekeeping operations
  • Staff training and development
  • Exceptional communication
  • Multitasking proficiency
  • Property management systems
  • Task prioritization
  • Attention to detail
  • Multitasking
  • Teamwork and leadership
  • Guest services

Timeline

Director of Guest Services

Kohala Suites and Bay Club
10.2022 - Current

Guest Service Ambassador

Fairmont Orchid
12.2021 - 10.2022

Housekeeping Manager

Kona Coast Resort
04.2021 - 12.2021

Assistant Director of Front Office Operations

Hilton Waikoloa Village
04.2012 - 06.2019

Executive Housekeeper

Royal Caribbean International
09.2009 - 03.2012

Director of Housekeeping

Loews Coronado Bay Resort
09.2008 - 09.2009

Executive Housekeeper

Estancia La Jolla Hotel & Spa
10.2006 - 09.2008

Executive Housekeeper

Norwegian Cruise Line America
10.2005 - 10.2006

Executive Housekeeper

Sheraton Hotels
10.2003 - 10.2005

Rooms Division Director

Lawrence Welk Resorts
10.2002 - 10.2003

Executive Housekeeper/Front Office Manager

Hyatt Regency
02.1994 - 10.2002

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Charlie T. Kinoshita