Abobaker KhalafAlla

• Case Management:

Liaising with police officers in relation to intelligence relevant to network exploitation and digital forensics - ensuring appropriate paperwork is provided and completed correctly and providing updates on casework progression.

Supporting Network Exploitation practitioners and recording data driven from network exploitation

Maintaining the Technology used in the Lab.

Updating and maintaining the DF case management system (CMS)

Ensuring the continuity and integrity of forensic exhibits

Capturing outcome logs for casework carried out by Digital Forensics

• Lab Support:

Recording and updating asset management records

Virtual Lab and Forensic

Preparing digital devices for examination

Maintaining a virtual Lab used to collect information.

Ensuring all new virtual lab have security protocols are followed.

Training and facilitating non-technical staff, including police officers, to operate the virtual lab and digital forensic systems.

Unlocking and extraction of specific mobile devices

Triage of computer exhibits.

• Administrative Duties:

Dealing with customers coming into the Tech Team

Distribution, retention and archiving emails.

General office administration.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Streamlined project management with effective communication and collaboration across cross-functional teams.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.