Aboli Kango
Customer Service Representative
Lisle,IL
Summary
Experienced Customer Service Representative with over 5 years of experience in Customer service - Insurance. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ESL Volunteer Teacher
Literacy Dupage
Lisle, Illinois
02.2022 - Current
- Personalized instruction based on needs, interests and capabilities of individual students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Facilitated class discussion to help students work through questions and expand understanding.
- Assigned lessons and corrected homework.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Developed ESL teaching aids, instructional software, multimedia visual aids and study materials.
Sr. Customer Service Executive
Mphasis An HP
Pune, Maharashtra, India
04.2013 - 05.2015
- Worked in the claims department of motor insurance.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Member of specialized team handling complex claims, negotiating with other insurance companies.
- Mentoring junior team members.
- Investigated and resolved customer inquiries and complaints regarding third party motor insurance claims.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Medical Support Officer
HDFC Standard Life Insurance Company
Nagpur, Maharashtra, India
10.2009 - 04.2010
- Arranged for medical tests of clients opting for life insurance.
- Coordinated and followed up with respective hospitals to get the tests done and arranged for collection of reports.
- Generated medical letters, documents and arranged for the dispatch.
- Handled enquiries over email, telephone and fax
- Provided back up assistance on training of sales staff.
Education
Post Graduate Diploma - Learning And Development
Indian Society of Training And Development
India12.2022
Master of Arts - Banking And Finance
Savitribai Phule University (Pune University)
India04.2006
Bachelor of Arts - Costing
Brihan Maharashtra College of Commerce
India04.2004
Skills
- Conflict Resolution
- Self-Motivated
- Microsoft Office
- Active Listening
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Certification
- Certified Trainer of English as a second language, CELTA
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
ESL Volunteer Teacher
Literacy Dupage
02.2022 - Current
Sr. Customer Service Executive
Mphasis An HP
04.2013 - 05.2015
Medical Support Officer
HDFC Standard Life Insurance Company
10.2009 - 04.2010
Post Graduate Diploma - Learning And Development
Indian Society of Training And Development
Master of Arts - Banking And Finance
Savitribai Phule University (Pune University)
Bachelor of Arts - Costing
Brihan Maharashtra College of Commerce
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