Aboubacar Sakho
Houston,TX
Summary
Experienced and dedicated Computer, Cellphone, and POS System Repair Technician with over 15 years of expertise in diagnosing, troubleshooting, and resolving diverse hardware, software, and network issues both onsite and remotely. Proven track record in effectively managing a computer repair workshop, adept at analyzing complex problems, and delivering innovative solutions. Continuously updating skills to stay abreast of advancements in the computing world. Proficient in English and French, facilitating seamless communication in multicultural environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support and Services Technician
Houston POS System
07.2021 - Current
- Installation and Configuration: Deployed and set up POS hardware and software to meet business needs.
- Maintenance and Upgrades: Performed regular checks and updates for optimal POS system performance.
- Troubleshooting: Promptly diagnosed and resolved hardware and software issues.
- Technical Support: Provided assistance to store personnel and end-users during operational hours.
- Security Management: Implemented and maintained security measures to safeguard transaction data.
- Documentation: Created and updated POS system documentation and user guides.
Service Desk Analyst
Riceland Medical Center
02.2018 - 06.2021
- Provided second-level support for Epic healthcare IT systems.
- Collaborating with cross-functional teams to troubleshoot and resolve critical incidents, ensuring system stability.
- Achieved a 95% resolution rate for hardware, software, and network issues, minimizing disruptions.
- Cultivated exceptional customer service, earning a 98% satisfaction rating.
- Ensured HIPAA compliance by implementing data security protocols.
- Conducted root cause analysis, resulting in targeted solutions and a 25% reduction in support ticket recurrence.
IT Support Consultant
Price & Company
01.2016 - 02.2018
- Conducted technology assessments, developed strategic plans, and led system implementations.
- Managed IT projects from inception to completion, ensuring adherence to timelines and budgets.
- Provided expert technical support, troubleshooting, and optimized system performance.
- Facilitated training sessions and workshops for knowledge transfer to clients' staff.
Education
Master of Science - Cybersecurity
University of Houston - Downtown
Houston, TX12.2020
Skills
- Computer hardware and Software
- Computer Networking
- Windows Administration / Active Directory
- Cybersecurity Design and implementation
- Firewall ( Windows, Sophos, IOS etc)
- Helpdesk Technician and customer services
- Cisco IOS, VPN, DNS, DHCP, SNMP, SMTP
- Virtualization ( VMWare, Virtualbox, GNS3)
- IT Support and Troubleshooting
- Project Management
- Technical Documentation
- Issue Analysis
Affiliations
- NB MBA ASSOCIATION
Certification
Graduate Certificate in Cybersecurity, Candidate for Cisco CCIE
Timeline
IT Support and Services Technician
Houston POS System
07.2021 - Current
Service Desk Analyst
Riceland Medical Center
02.2018 - 06.2021
IT Support Consultant
Price & Company
01.2016 - 02.2018
Master of Science - Cybersecurity
University of Houston - Downtown
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