Aboubakar Toure
Woodbridge,VA
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Xfinity Comcast/ITG
06.2019 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Cox Communications
05.2017 - 04.2018
Service Technician
DIRECTV
07.2015 - 03.2017
Education
Associate of Arts - Film And Video Production
New England Institute of Technology
East Greenwich, RISkills
- Expertise in Installations
- Hand Tool Knowledge
- Power Tool Proficiency
- Maintenance and Repair
- Troubleshooting Abilities
- Adaptable and Flexible
- Testing and Analysis
- Attention to Detail
- Service Call Response
- Analytical Thinking
Certification
AWS Cloud Practitioner
Acquiring AWS Solution Architect certification
Languages
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Service Technician
Xfinity Comcast/ITG
06.2019 - Current
Service Technician
Cox Communications
05.2017 - 04.2018
Service Technician
DIRECTV
07.2015 - 03.2017
Associate of Arts - Film And Video Production
New England Institute of Technology