Aboubaker Ali
Portland,ME
Summary
Motivated IT professional, who's willing to relocate with hands-on experience in network infrastructure, system support, and cybersecurity operations. Strong knowledge of threat detection, packet analysis, and SIEM tools gained through real-world technical roles and a Bachelor’s degree in Cybersecurity with a Security + ce and CCNA in progress. Proven ability to troubleshoot, secure, and support diverse IT environments. Currently pursuing entry-level opportunities in cybersecurity including SOC Analyst, Security Operations, and Network Security roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Technician
Spectrum
04.2025 - Current
- Install and configure modems, routers, and switches for residential and business clients.
- Terminate and test CAT5e, CAT6, and coax cabling for signal integrity and compliance.
- Troubleshoot connectivity issues, signal degradation, and hardware faults using meters and analyzers.
- Securely configure customer-premises equipment (CPE) and educate users on safe network practices.
- Collaborate with NOC and Tier 2 teams to escalate complex issues and support root cause analysis.
- Maintain accurate documentation of service activity, IP assignments, and equipment status.
- Ensure network redundancy and failover readiness during installations and upgrades.
Telesitter
MaineHealth Maine Medical Center
11.2023 - 04.2025
- Responded rapidly to behavioral alerts while maintaining data logs for audit up to 12 patients simultaneously to ensure safety and prevent incidents.
- Responded to alerts within 10 seconds on average, minimizing risk escalation.
- Followed detailed protocols to identify and report behavioral or safety concerns.
- Recorded patient behavior and incidents for medical staff review.
- Collaborated with healthcare teams to maintain a safe care environment.
Technical Support Specialist
Anthology Inc
07.2023 - 09.2023
- Resolved user issues across software and hardware, achieving a 90% first-contact resolution rate.
- Logged 30+ daily support tickets with accurate documentation and follow-up.
- Guided customers through troubleshooting using scripts and diagnostic tools.
- Scheduled repairs or replacements for damaged systems, reducing customer downtime.
- Maintained system performance by identifying issues and performing remote diagnostics.
Technical Support Representative
Charter Communications
06.2022 - 12.2022
- Handled 40+ support calls daily, resolving 85-90% of issues on first contact.
- Troubleshot access and performance issues across web, mobile, and desktop platforms.
- Documented each interaction using UCL ticketing, ensuring accuracy for team follow-up.
- Contributed to internal knowledge base updates, streamlining future support efforts.
- Escalated complex technical problems to Tier 3, reducing overall resolution times.
Education
Bachelor of Science - Cybersecurity
11.2024
GPA: 3.8
Skills
- Cybersecurity Analysis
- Network Security
- Threat Detection & Response
- SIEM (Splunk)
- Packet Analysis
- Vulnerability Scanning
- Information System Auditing
- Incident Response
- Technical Support
- Diagnostic Tools
- Ticketing Systems
- Customer Service
- Troubleshooting
- Use of diagnostic tools
- Problem-solving
Certification
CompTIA Security
CYBERSECURITY TOOLS & TECHNOLOGIES
Wireshark • Splunk • Ubuntu and Linux • Nmap • Nessus • VirtualBox • Kali Linux • Metasploit • pfSense • Cisco Packet Tracer • Windows Server • Active Directory • Burp Suite • SNORT • OpenVAS • Netcat
Timeline
Field Service Technician - Spectrum
04.2025 - Current
Telesitter - MaineHealth Maine Medical Center
11.2023 - 04.2025
Technical Support Specialist - Anthology Inc
07.2023 - 09.2023
Technical Support Representative - Charter Communications
06.2022 - 12.2022
Southern New Hampshire University - Bachelor of Science, Cybersecurity
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