Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abra Kole

Winter Springs,MD

Summary

Resourceful and motivated Sales & Client Engagement professional with experience supporting SaaS tools, public sector clients, and CRM optimization. Proven track record of prospecting, guiding customers through complex solutions, and collaborating across technical and sales teams to close deals. Adaptable and driven with a passion for digital health and delivering intelligence-based solutions to clients in high-impact environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Director of Client Care & Sales Specialist

Ideal Image
Bethesda, MD
12.2021 - Current
  • Led prospect engagement through virtual consultations, identifying client needs and offering tailored treatment plans.
  • Utilized Salesforce CRM to manage the pipeline, track prospect data, and optimize outreach strategies.
  • Achieved sales goals by translating complex services into customer-focused value propositions.
  • Collaborated with internal teams to enhance CRM tool efficiency and drive consultative selling success.
  • Conducted needs-based assessments to address objections, optimize outcomes, and boost client retention.

Technical Support Intern (EMR/Healthcare IT)

Metropolitan Access Center
Bladensburg, MD
04.2024 - 09.2024
  • Delivered front-line technical support to users, resolving EMR system access issues in a HIPAA-compliant environment.
  • Assisted IT teams with cloud-based software testing, system updates, and backend troubleshooting.
  • Documented technical issues, coordinated stakeholder feedback, and contributed to user experience improvement.

Office Assistant (Student Services & Tech Support)

UMBC Residential Life
Baltimore, MD
01.2020 - 05.2020
  • Supported student access to digital platforms, helping troubleshoot login, software, and device configuration issues.
  • Provided customer service and administrative support for housing communications and system entry.
  • Helped onboard new student staff with basic IT setup and process documentation.

Education

Bachelor of Arts - Health Administration And Public Policy

University of Maryland, Baltimore County
Baltimore, MD
12-2021

Skills

  • CRM Tools: Salesforce, HubSpot
  • SaaS Platforms: AWS (basic), EMR systems
  • Communication: Prospecting, virtual client consultations, stakeholder reporting
  • Tools: Microsoft Office, Google Suite, Slack
  • Data & Analysis: Excel, Google Sheets

Certification

  • Google IT Support Certificate – Coursera (In Progress)

Timeline

Technical Support Intern (EMR/Healthcare IT)

Metropolitan Access Center
04.2024 - 09.2024

Director of Client Care & Sales Specialist

Ideal Image
12.2021 - Current

Office Assistant (Student Services & Tech Support)

UMBC Residential Life
01.2020 - 05.2020

Bachelor of Arts - Health Administration And Public Policy

University of Maryland, Baltimore County

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