Abraham Alemoh
New York
Summary
Results‑driven higher‑education professional with over 10 years of experience leading teams, resolving complex interpersonal challenges, and managing high‑stakes operational environments. Known for building strong relationships, guiding professional and student staff through clear communication and supportive leadership, and fostering inclusive, collaborative work cultures. Skilled in conflict resolution, employee coaching, recruitment, and cross‑department coordination, with a proven ability to navigate sensitive situations and drive positive outcomes. Seeking to transition into an HR role where strengths in people management, staff development, and organizational problem‑solving can support a high‑performing workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residence Director / Summer Operation Liaison
Pace University
07.2021 - Current
- Supervised and supported a team of 8–24 Resident Assistants by providing consistent guidance, performance feedback, and professional development opportunities that strengthened staff confidence and effectiveness.
- Managed daily administrative responsibilities using housing and campus software to coordinate programming, facilitate room mediations and transfers, and advance cross‑campus partnership initiatives that enriched the residential community.
- Maintained a safe and respectful living environment by ensuring student adherence to residential policies, serving as a conduct hearing officer, and applying conflict‑resolution practices that promoted accountability and personal growth.
- Coordinated high-volume check-ins/check-outs, managed room assignments and key distribution, and resolved daily inquiries, lockouts, and facility concerns to ensure smooth operations and enhance guest experiences.
- Strengthened cross-department coordination as liaison between visiting organizations and campus partners, aligning expectations and resolving scheduling conflicts to ensure high-quality guest service.
- Provided reliable after‑hours support through on‑call coverage, responding to lockouts, urgent maintenance issues, and safety concerns while conducting room‑readiness inspections and managing unexpected operational challenges with calm, solution‑focused judgment.
Resident Director
Salisbury University
07.2019 - 04.2021
- Supervised and trained a team of 8-14 Resident Assistants, managing accounts, projects, and budgets.
- Ensured a safe, positive living environment and served as on-call staff contact for up to 5,000 students.
- Acted as judicial administrator, adjudicating disciplinary hearings based on community standards.
- Responded to and documented incidents, including substance use, mental health concerns, and facility issues.
Mediator Teacher Assistant
Salisbury University
07.2020 - 11.2020
- Demonstrated a strong understanding of conflict resolution theories and concepts by applying various conflict resolution skills in mock mediation sessions to educate graduate students.
- Mentored students through mock mediation exercises and facilitated their learning.
- Assisted the course professor with lesson preparation, including organizing materials and setting up equipment.
- Facilitated conflict resolution sessions between students and faculty members.
Education
Master of Arts - Conflict Analysis & Dispute Resolution
Salisbury University
Salisbury, MD05-2021
Bachelor of Science - Computer Science Info Systems
Kean University
Union, NJ05-2019
Skills
- StarRez and AI tools
- Banner and Maxient
- Data analysis
- JavaScript and HTML5
- Java and PHP
- Office 365
- Trello and Google Workspace
- Program coordination
- Resource allocation
- Team leadership
- Conflict resolution
- Visual communication
Accomplishments
YES Award Recipient, Pace University, 04/25, Honored with the YES (You Exemplify Success) Award, a prestigious recognition presented to full-time staff who have made outstanding and meaningful contributions to the Pace University community through excellence, dedication, and impactful service.
Certification
- AI for Workplace Productivity Certification, 04/25, Credentialed in leveraging AI platforms such as ChatGPT, Copilot, POE, NotebookML, Google Identification Tool, and more to enhance workplace efficiency and innovation.
- Basic Mediation Certification, 09/20, Bosserman Center for Conflict Resolution
- Diversity & Inclusion Certification, 09/21, Office of Diversity & Inclusion
- Mental Health First Aid Certification, 02/23, National Council for Behavioral Health
Languages
English
Native or Bilingual
Timeline
Residence Director / Summer Operation Liaison
Pace University
07.2021 - Current
Mediator Teacher Assistant
Salisbury University
07.2020 - 11.2020
Resident Director
Salisbury University
07.2019 - 04.2021
Bachelor of Science - Computer Science Info Systems
Kean University
Master of Arts - Conflict Analysis & Dispute Resolution
Salisbury University