Hi, I’m
INEIA MANSFIELD BENTON
Rincon,GA
Summary
Residence Hall Director with over 8 years of progressive leadership experience in managing residential communities and multi-site operations, overseeing 300-500+ residents. Expertise in property-style operations, including occupancy management, leasing processes, facilities coordination, and budget oversight, complemented by strong administrative skills in staff supervision, training, and policy implementation. Adept at conflict resolution, conduct processes, and crisis response to ensure safe and well-managed environments. Demonstrated ability to streamline operations, enhance cross-functional partnerships, and drive resident and student success through efficient systems and data-informed decision-making.
Overview
10
years of professional experience
1
Certification
Work History
College of Coastal GeorgiaBrunswick, GA
Residence Hall Director
07.2021 - Current
Job overview
- Manage daily operations of a 375-bed residence hall, serving first-year, transfer, and non-traditional students.
- Supervise, train, and evaluate 20 resident assistants, 1 Head Resident Assistant, and 8 Desk Assistants to ensure high-quality student support and community development.
- Administer programming and events, ensuring alignment with the mission of Residence Life and Housing, strengthening student engagement and academic success.
- Created a programming model to implement to the department.
- Developed and implemented programs enhancing student engagement and community building.
- Oversaw daily operations of residence hall, ensuring compliance with policies and procedures.
- Mentored Resident Assistants, providing guidance on conflict resolution and leadership skills.
- Conducted regular assessments of student needs to improve support services within the residence hall.
- Collaborated with campus departments to coordinate events fostering inclusivity and diversity among residents.
- Analyzed feedback from residents to identify areas for program enhancement and operational efficiency.
- Facilitated training sessions for staff on emergency response protocols and crisis management techniques.
- Collaborated with facilities management teams to address maintenance concerns promptly, ensuring a comfortable living environment for residents.
- Improved communication among residents, staff, and campus partners through regular meetings and updates.
- Mentored Resident Assistants in their professional development, providing regular feedback on their performance.
- Assessed program effectiveness using various evaluation methods leading to data-driven improvements in subsequent offerings.
- Serve as primary on-call staff member for campus with 660 residents, responding to emergencies and providing crisis intervention when necessary.
- Conduct 50% of student conduct investigations on campus, ensuring adherence to policies and effective conflict resolution.
- Conduct Title IX–aligned investigations as a USG-trained Title IX Investigator, ensuring trauma-informed practices and compliance with federal regulations.
- Maintain a $35,000 office/programming budget, managing resource allocation for events, staff development, and student initiatives.
- Oversee summer conference logistics, including group registration, room assignments, check-in/check-out, and billing reconciliation.
- Plan, organize, and implement opening, closing, and break procedures for 375-bed residence hall.
- Review, coordinate, and approve room transfer requests.
- Maintain and reconcile Purchasing Card for the Department of Residential Life & Housing.
- Serve on the Residence Life & Housing Student Staff Hiring Committee.
- Develop and facilitate comprehensive RA Training Week curriculum, including customer service, report writing, duty procedures, Behind Closed Doors, StarRez training, programming expectations, time management, and mediation skills.
- Mentor new Residence Life professional staff and provide onboarding support.
- Evaluated staff performance regularly through observations and constructive feedback sessions, fostering continuous improvement in service quality standards.
- Served as a liaison between students, parents, faculty members, administrators to address concerns or issues related to the residence hall experience efficiently.
- Supported personal needs of residents dealing with diverse conditions.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Enforced policies and safety standards through building and room rounds.
College of Coastal GeorgiaBrunswick, GA
Interim All Hall Residence Hall Director
02.2021 - 08.2021
Job overview
- Directed operations for 2 on-campus and 1 off-campus residence hall, serving a population of 500+ residents.
- Recruited, trained, and managed 2 Head Resident Assistants, 15 Resident Assistants, 12 Desk Assistants, and 6 Shuttle Drivers.
- Managed $35,000 budget for programming and $9,000 for staff development, maximizing resource allocation to support departmental goals.
- Coordinated on-call and front desk schedules, as well as the Veteran's Lounge schedule across multiple campuses.
- Supported conduct and Title IX–related case management during interim leadership period.
- Maintained on-call professional staff responsibilities and ensured smooth residence hall operations during breaks and transitions.
- Maintained all responsibilities of the permanent Residence Hall Director role while serving in the interim leadership capacity.
- Conducted assessments of residential facilities, recommending improvements to enhance safety and accessibility.
- Established partnerships with local organizations to provide resources and support for students in need.
- Led strategic planning sessions to align residence life initiatives with university mission and values.
- Analyzed student feedback data to inform policy adjustments and program enhancements effectively.
- Managed budget allocations effectively, ensuring optimal use of resources for residence life programming and staffing.
- Mentored professional staff members in their career development by providing regular feedback and opportunities for growth.
- Established strong relationships with campus security personnel, ensuring a safe living environment through collaborative efforts.
- Increased collaboration among university departments by creating partnerships that enhanced the overall residential experience.
- Served as a liaison between students, parents, faculty, and administration to address concerns or conflicts related to residence life matters.
- Streamlined administrative processes, reducing paperwork and improving efficiency within the department.
- Revamped resident advisor selection process to attract a more diverse pool of candidates, fostering an inclusive community atmosphere.
- Oversaw crisis response efforts within residential communities, coordinating with emergency services when necessary.
- Improved policies and procedures to maximize student safety and campus security.
- Evaluated departmental goals annually, adjusting strategies as needed to continually improve the overall residential experience on campus.
- Served on various campus-wide committees, representing the Residence Life department and contributing insights to support overall institutional goals.
- Enhanced student satisfaction by resolving housing concerns and providing timely support.
- Handled on-call evenings and weekend emergencies throughout year to deliver crisis support and assist with student needs.
- Assessed program effectiveness using data-driven metrics, adjusting strategies based on findings to continually improve offerings for students.
- Coordinated emergency response plans for residence halls in collaboration with Campus Safety personnel, ensuring preparedness for various situations.
- Improved occupancy rates by collaborating with Admissions on marketing efforts targeting prospective students and families.
- Conducted regular walk-throughs of residence halls to assess conditions and ensure high quality living spaces for students.
- Increased staff retention by implementing comprehensive training programs for Residence Life staff members.
- Developed, implemented and monitored residential policies and procedures.
- Responded to student inquiries and concerns, offering support and guidance.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Conducted weekly meetings with students to review goals, address issues and provide support.
College of Coastal GeorgiaBrunswick, GA
Temporary Hall Director
01.2020 - 02.2021
Job overview
- Oversaw a 300-resident building, providing leadership and guidance for Resident Assistants and other student staff.
- Served as the primary conduct adjudicator for 50% of student conduct cases, ensuring fair and consistent enforcement of residence hall policies.
- Collaborated with campus partners to enhance student wellbeing, engagement, and success.
- Designed and implemented engagement programs tailored to resident needs, strengthening connection and community development.
- Ensured the safety and security of the residence hall by responding to policy violations and providing peer support to residents.
- Acted as a resource for residents, offering guidance and support on personal and academic matters.
- Managed administrative functions including lockout services, mail distribution, and resident inquiries, ensuring efficient operation of the front desk.
- Maintained confidentiality and sensitivity when handling student information.
College of Coastal GeorgiaBrunswick, GA
Resident Assistant
08.2017 - 05.2019
Job overview
- Facilitated conflict resolution among residents to enhance community living environment.
- Coordinated educational programs and workshops to promote personal development and engagement.
- Implemented safety protocols and emergency procedures to ensure resident well-being.
- Mentored new residents, fostering a sense of belonging and community integration.
- Collaborated with campus resources to address resident needs and concerns promptly.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
College of Coastal GeorgiaBrunswick, GA
Desk Assistant
09.2016 - 05.2017
Job overview
- Assisted students with inquiries, providing accurate information and resources for academic support.
- Managed front desk operations, maintaining a welcoming environment for visitors and staff.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
- Assisted new employees in their onboarding process providing orientation materials guiding them through company procedures systems.
- Maintained updated contact lists across various platforms ensuring ease access essential information during crucial moments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Education
Kennesaw State UniversityKennesaw, GA
Master of Education from Education Leadership (Student Affairs)
07-2024
College of Coastal GeorgiaBrunswick, GA
Bachelor of Science from Psychology
05-2019
Skills
- Leadership & Supervision: Crisis Management, Conflict Resolution, Student Development, Community Building, Training & Staff Development
- Technical Skills: StarRez, ExacqVision Cameras, Verkada Cameras, Persona Card Reader, Microsoft Office, Blackboard
- Operations & Administration: Budget Management, Program Development, Event Planning, Conduct & Title IX Investigations
Certification
- USG Title IX Investigator Certification, 2024
- Conduct Training – College of Coastal Georgia, 2024
- Georgia Association for Women in Higher Education (GAWHE) Conference, 2021–2025
Timeline
Residence Hall Director
College of Coastal Georgia
07.2021 - Current
Interim All Hall Residence Hall Director
College of Coastal Georgia
02.2021 - 08.2021
Temporary Hall Director
College of Coastal Georgia
01.2020 - 02.2021
Resident Assistant
College of Coastal Georgia
08.2017 - 05.2019
Desk Assistant
College of Coastal Georgia
09.2016 - 05.2017
Kennesaw State University
Master of Education from Education Leadership (Student Affairs)
College of Coastal Georgia
Bachelor of Science from Psychology
Student Hall of Fame (Spring 2019)
The College of Coastal Georgia Student Hall of Fame seeks to recognize senior students who have made significant contributions to the betterment of the College. Membership in the College’s Hall of Fame is the single highest honor bestowed on a student here, and is reserved for a maximum of 15 students each year.
Student Hall of Fame (Spring 2019)
- Student Hall of Fame (Spring 2019
- • Inspiration Award (Spring 2018)