Abraham Campos
Humble,TX
Summary
Experienced Customer Relations Professional with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management, Supply Chain Optimization, Freight Transportation, and Pricing Strategy. Strong support professional with a Associate of Science (AS) focused in Business Administration and Management, General from Remington College-Dallas Campus.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Sales Lead
ROAR Logistics
05.2018 - Current
- Manage daily customer order requests, ensuring entry in TMS promptly and accurately; scheduling appointments for pickups and deliveries, as well as securing capacity coverage
- As client point of contact, maintaining verbal and written communication is crucial to ensuring the overall success of the client: providing real time updates of shipment pickups, transit and deliveries
- Proactively resolve and communicate any issues, preventing and minimizing inefficiencies in the client's business requirements
- Strategically capture additional loads through customers' online spot bid platforms and via email inquiries on a daily base resulting in 20% additional annual volume and additional 15% in gross margin.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Continuously improving productivity of customer service team by leading training initiatives and revamping schedules.
- Assist sales team members in developing customer relationships, and building customer loyalty.
- Facilitate regular team meetings to discuss challenges, successes and strategies.
Logistics Account Manager
Integra Logistics Services
08.2012 - 05.2018
- Integra Logistics Services is a full service, North American provider of transportation and logistics solutions integrating experienced people with leading edge technology for seamless performance that is integral to our client's success
- We deliver superior supply chain management tools with single-source accountability, and with the same level of personal and corporate integrity that is the hallmark of our service-driven philosophy
- Responsible for Truck Operations; managing key customer accounts from order entry, coverage and following through the completion of shipment delivery across 25-30 shipments daily.
- Assisted with pricing packages for multiple shippers and customers, providing on-going customer service
- Prospected for leads to build pipeline and convert to sales opportunities.
Logistics Coordinator - Team Lead
Yusen Logistics (Americas) Inc.
07.2007 - 08.2012
- Responsible for daily brokerage operations; cradle-to-grave structure. Acceptance, review and entry of orders; Sourcing and securing capacity; track and trace; A/R and A/P auditing.
- Managed the on-boarding of new accounts..
- New businesses development; Developed pricing packages for shippers and provided on-going customer service.
- Studied data to identify trends and patterns in transportation activity.
- Analyzed customer requirements and provided customized logistics solutions.
Education
Associate of Science (AS) - Business Administration and Management, General
Remington College-Dallas Campus
Garland, TX01.2009
Associate of Arts and Sciences (AAS) - AutoCAD
High-Tech Institute - Phoenix
Phoenix, AZ01.2003
Skills
- Logistics Specialist
- Transportation
- Pricing
- Account management
- Negotiation
- Process optimization
Certification
Continuous Professional Development:
Certified Transportation Broker, CTB
(Credential ID: 2756)
PRDV304: Introduction to Supply Chain Management
Personal Information
Title: Account Manager - Truck Brokerage (ROAR Logistics) | TIA - CTB Committee Member
Languages
Spanish
Native or Bilingual
Timeline
Customer Sales Lead
ROAR Logistics
05.2018 - Current
Logistics Account Manager
Integra Logistics Services
08.2012 - 05.2018
Logistics Coordinator - Team Lead
Yusen Logistics (Americas) Inc.
07.2007 - 08.2012
Associate of Science (AS) - Business Administration and Management, General
Remington College-Dallas Campus
Associate of Arts and Sciences (AAS) - AutoCAD
High-Tech Institute - Phoenix
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