Abraham Fernandez
Las Vegas,NV
Summary
Enthusiastic worker, eager to contribute to business success. Experienced with providing quality work to exceed expectations. Brings reliability, combined with a focus on customer satisfaction and teamwork. Experienced worker skilled in handling heated situations to become resolutions. Talents include sorting parts, and stocking supplies to support team productivity.
Overview
2
2
years of professional experience
Work History
Ups Associate
Ups
Henderson, Nevada
10.2023 - Current
- Assisted in daily administrative tasks to support team operations.
- Provided customer service support and resolved client inquiries efficiently.
- Maintained organized files and documents for easy access by team members.
- Collaborated with team members on various projects to achieve goals effectively.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Handled incoming calls from customers regarding orders or other inquiries.
- Filed customer claims regarding damaged or lost items.
Quality Assurance
Switch
Las Vegas , NV
09.2023 - 10.2023
- Inspected merchandise regularly for quality assurance purposes.
- Ensured customer satisfaction through quality assurance testing.
- Inspected finished products for accuracy.
- Developed positive working relationships with staff members through effective communication and collaboration.
- Demonstrated professionalism at all times while interacting with customers and colleagues.
- Disinfected and sterilized equipment using germicides.
- Made adjustments and minor repairs to environmental, plumbing, and electrical systems.
- Continuously monitored inventory levels, and restocked supplies as needed.
- Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
Education
High School Diploma -
Green Valley High School
Henderson, NV05-2022
Skills
- Customer service
- Problem solving
- Attention to detail
- Relationship building
- Patient evaluation
- Courteous and professional
- Team collaboration
- Quality assurance
- Effective communication
- Reliable and punctual
- Performance improvement
- Service assistance
- Problem-solving
Timeline
Ups Associate
Ups
10.2023 - Current
Quality Assurance
Switch
09.2023 - 10.2023
High School Diploma -
Green Valley High School
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