Abraham Figueroa
Nampa,ID
Summary
Results-driven Health Technology Management (HTM) Analyst with a proven track record at St. Luke’s, enhancing documentation compliance to 90% through strategic data management and cross-functional collaboration. Expert in data integrity and technical troubleshooting, delivering actionable insights for capital planning and ensuring compliance across healthcare technology assets.
Overview
10
10
years of professional experience
Work History
HTM Analyst
St. Luke’s Health System (via FlexTechs)
11.2024 - Current
- Served as the primary lead for strategic data collection on end-of-support status for hospital equipment across all St. Luke’s locations
- Held full accountability for the accuracy and completeness of lifecycle data, ensuring system-wide integrity for compliance and planning
- Increased documentation compliance from 0% to 90% by proactively engaging vendors and leveraging internal systems
- Leveraged prior experience at IBM/Taos to communicate effectively with vendors and expedite data acquisition
- Collaborated closely with HTM technicians to identify and correct inaccurate equipment records
- Enabled capital planning and strategic replacement by delivering actionable insights into aging clinical technology assets
IT Desktop Support Technician
St. Luke's Health System (via Flextechs)
11.2022 - 10.2024
- Provided frontline IT support across St. Luke’s locations in Nampa, Boise, and Meridian, including Move/Add/Deploy (MAD), Break/Fix, and Refresh operations
- Supported both administrative and clinical users at Boise Medical Center, Nampa Medical Center, and surrounding clinics
- Led the refresh effort of Thin Clients to Thin Kiosks in clinics and hospitals throughout the Nampa region
- Re-imaged and deployed all Nampa-region loaner laptops; created and maintained a tracking spreadsheet to ensure accountability
- Executed large-scale MAD projects, including Portico North to Meadow Lake and Revenue Cycle relocations
- Diagnosed and resolved hardware/software issues across diverse environments
- Maintained high standards of documentation and communication using Cherwell, Outlook, and Microsoft Teams
IT Desktop Technician
Acacia Wellness Center
06.2021 - 03.2025
- Provided ongoing IT support for clinical and administrative staff, maintaining, repairing, and replacing hardware and servers
- Troubleshot device connectivity, software configuration, and user access issues
- Performed system upgrades and hardware replacements to ensure operational continuity
- Supported secure access and endpoint protection through device configuration and credential management
Technical Support Professional
IBM/Taos
08.2016 - 10.2022
- Delivered technical support to enterprise clients, specializing in problem determination, resolution, and escalation
- Proactively managed high-severity and priority incidents, ensuring minimal downtime and clear stakeholder communication
- Gained deep familiarity with ticketing systems including ServiceNow and Salesforce
- Developed strong communication and escalation skills, later leveraged in vendor coordination as HTM Analyst
- Supported secure access and identity workflows using Okta, DUO 2FA, Microsoft MFA, and Active Directory
IT Technician
ABI Computers
06.2015 - 08.2016
- Delivered in-store and on-site technical support for residential and small business clients
- Built, repaired, and upgraded desktops and laptops to meet performance needs
- Installed and configured operating systems, antivirus software, and productivity tools
- Provided responsive customer service and translated technical issues into clear solutions
- Maintained service records and inventory logs for operational efficiency
Education
Associate of Applied Science - Information Security And Digital Forensics
College of Western Idaho
Nampa, ID05.2015
Skills
- Data Lifecycle Management
- Data Integrity & Accuracy
- Cross-Functional Collaboration
- Technical Troubleshooting
- Secure Access Provisioning
- Documentation & Ticketing
- Communication & Reporting
- Tools & Platforms
- Compliance & Audit Support
Languages
English
Native language
Spanish
Proficient (C2)
C2
References
References available upon request.
Timeline
HTM Analyst
St. Luke’s Health System (via FlexTechs)
11.2024 - Current
IT Desktop Support Technician
St. Luke's Health System (via Flextechs)
11.2022 - 10.2024
IT Desktop Technician
Acacia Wellness Center
06.2021 - 03.2025
Technical Support Professional
IBM/Taos
08.2016 - 10.2022
IT Technician
ABI Computers
06.2015 - 08.2016
Associate of Applied Science - Information Security And Digital Forensics
College of Western Idaho