Dedicated employee with strong customer service skills, adept at multitasking, and effective time management. Committed to delivering positive and memorable experiences for every customer.
Overview
4
4
years of professional experience
Work History
Game Day Customer Service Experience Agent
SafeStreets USA
Rexburg, ID
01.2023 - 01.2026
Provided exceptional customer service to clients regarding security systems.
Scheduled installations through daily customer calls, ensuring timely service delivery.
Updated customers on installation schedules through daily emails, enhancing communication and service transparency.
Assisted in scheduling installations and service appointments for customers.
Maintained accurate records of customer interactions and service requests.
Dealer Sales Support
SafeStreets USA
Rexburg, ID
01.2023 - 01.2023
Collaborated with SafeStreets dealers and sales representatives to enhance communication and streamline processes, building installation packages and scheduling installations for clients.
Connected technicians with sales representatives during installation issues to facilitate quick solutions.
Engaged customers to explain product features and benefits.
Collaborated with team members to ensure smooth sales processes.
Assisted in managing inventory for security systems and equipment.
Customer Experience Agent
SafeStreets USA
Rexburg, ID
01.2022 - 01.2023
Handled inbound and outbound customer interactions, ensuring high-quality customer experience while meeting performance metrics and compliance standards.
Delivered customer support in call center for ADT-authorized provider, resolving inquiries and enhancing customer satisfaction.
Maintained high attention to detail and accuracy in documentation, contributing to overall service quality.
Education
Bachelor of Science - Business Management Marketing
Brigham Young University
Rexburg, ID
07-2024
Skills
Guest Relations
Customer Service Excellence
Documentation accuracy
Communication skills
Time management
Conflict resolution
Team Collaboration
Active Listening
Problem Solving
Microsoft Office
Languages
Spanish
Native/ Bilingual
Timeline
Game Day Customer Service Experience Agent
SafeStreets USA
01.2023 - 01.2026
Dealer Sales Support
SafeStreets USA
01.2023 - 01.2023
Customer Experience Agent
SafeStreets USA
01.2022 - 01.2023
Bachelor of Science - Business Management Marketing