Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abraham Gonzalez

Rancho Cucamonga,CA

Summary

Dedicated employee with strong customer service skills, adept at multitasking, and effective time management. Committed to delivering positive and memorable experiences for every customer.

Overview

4
4
years of professional experience

Work History

Game Day Customer Service Experience Agent

SafeStreets USA
Rexburg, ID
01.2023 - 01.2026
  • Provided exceptional customer service to clients regarding security systems.
  • Scheduled installations through daily customer calls, ensuring timely service delivery.
  • Updated customers on installation schedules through daily emails, enhancing communication and service transparency.
  • Assisted in scheduling installations and service appointments for customers.
  • Maintained accurate records of customer interactions and service requests.

Dealer Sales Support

SafeStreets USA
Rexburg, ID
01.2023 - 01.2023
  • Collaborated with SafeStreets dealers and sales representatives to enhance communication and streamline processes, building installation packages and scheduling installations for clients.
  • Connected technicians with sales representatives during installation issues to facilitate quick solutions.
  • Engaged customers to explain product features and benefits.
  • Collaborated with team members to ensure smooth sales processes.
  • Assisted in managing inventory for security systems and equipment.

Customer Experience Agent

SafeStreets USA
Rexburg, ID
01.2022 - 01.2023
  • Handled inbound and outbound customer interactions, ensuring high-quality customer experience while meeting performance metrics and compliance standards.
  • Delivered customer support in call center for ADT-authorized provider, resolving inquiries and enhancing customer satisfaction.
  • Maintained high attention to detail and accuracy in documentation, contributing to overall service quality.

Education

Bachelor of Science - Business Management Marketing

Brigham Young University
Rexburg, ID
07-2024

Skills

  • Guest Relations
  • Customer Service Excellence
  • Documentation accuracy
  • Communication skills
  • Time management
  • Conflict resolution
  • Team Collaboration
  • Active Listening
  • Problem Solving
  • Microsoft Office

Languages

Spanish
Native/ Bilingual

Timeline

Game Day Customer Service Experience Agent

SafeStreets USA
01.2023 - 01.2026

Dealer Sales Support

SafeStreets USA
01.2023 - 01.2023

Customer Experience Agent

SafeStreets USA
01.2022 - 01.2023

Bachelor of Science - Business Management Marketing

Brigham Young University
Abraham Gonzalez