Abraham Karson
Fairfax,VA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support—experience managing outbound and inbound calls and handling emergencies with patience and tact. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. They were dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
12.2022 - 02.2023
- After completing sales, they contacted customers to suggest additional services or product purchases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed the timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Provided primary customer support to internal and external customers
- Developed customer service policies and procedures to meet and exceed industry service standards
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
IT Manager
Lewis Companies
01.2021 - 11.2022
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Analyzed network security and current infrastructure to assess improvement areas and develop solutions.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Interacted and negotiated with vendors, outsources, and contractors to secure products and services.
- Customized and repaired technology based on staff requests.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
Construction Supervisor
Lewis Companies
05.2020 - 12.2020
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Completed accurate material and labor estimates for small to large budgets.
- Complied with safety protocols and enforced proper equipment and material usage.
- It reduced excess spending by effectively utilizing given resources.
Dishwasher and Server
Denny's Restaurant
02.2020 - 04.2020
- Monitored dishwashing machines for proper functioning.
- Stored dishes, utensils, and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses, and utensils before washing.
- Followed supervisor's instructions to complete tasks on time.
Education
High School Diploma -
Lahore Board
Lahore Pakistan03.2018
Skills
- Fleet Dispatching
- Business Development Understanding
- Stocking and Replenishing
- Senior Leadership Support
- Retail Sales Customer Service
- Credit Card Payment Processing
- Account Management
- Report Preparation
- Order Fulfillment
- Customer Relations
- Shipping and Receiving Understanding
- Customer Relationship Management
- Receiving Support
- Service Standard Compliance
- Refund Processing
- Creative problem solving
- Warehousing functions
- Money handling abilities
- Account management
- Receiving support
- Route dispatch
- Multi-line phone talent
- Order fulfillment
- POS systems expert
- Technical Support
Photography, Travelling, Listing Music
Exploring new places whenever you can
Taking pictures and working to improve your craft
Listing music and feel it
Timeline
Customer Service Representative
Home Depot
12.2022 - 02.2023
IT Manager
Lewis Companies
01.2021 - 11.2022
Construction Supervisor
Lewis Companies
05.2020 - 12.2020
Dishwasher and Server
Denny's Restaurant
02.2020 - 04.2020
High School Diploma -
Lahore Board