Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Hi, I’m
Ramauena Green
Syracuse,NY
Summary
Overview
11
years of professional experience
Work History
M.A.SSyracuse, NY
Customer Service Representative
08.2017 - 10.2022
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Syracuse, Suburban, NY
Customer Service Representative
09.2015 - 02.2017
Job overview
- Assisted customers with order placement
- Assisted clients with service or billing matters
- Inbound customer service support
- Outbound customer service support
- Encourage customers to purchase product and services.
Syracuse, NY
Customer Service Representative
04.2013 - 07.2015
Job overview
- Promptly responded to general inquiries from members, staff, and clients via telephone, mail,e-mail,and fax
- Consult with customers to evaluate needs and determine best options
- Upgrade service an offer additional service packages or options
- Make requested policy and account changes
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Syracuse, NY
Cashier/sales Associate
03.2012 - 10.2012
Job overview
- Assist customer with merchandise and answer all product-related questions
- Encouraged customers to register for store cards
- Issue receipts for customer purchase and transactions
- Keep store and work area clean
- Maintain a professional and friendly demeanor to engage customers
Education
EOC
GED
11.2009
University Overview
Skills
- Responding to Difficult Customers
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Fleet Dispatching
- Understanding Customer Needs
- CRM Software
Timeline
Customer Service Representative
M.A.S
08.2017 - 10.2022
Customer Service Representative
Syracuse, Suburban
09.2015 - 02.2017
Customer Service Representative
04.2013 - 07.2015
Cashier/sales Associate
03.2012 - 10.2012
EOC
GED
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