Mikal Illarion

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Processed customer adjustments to maintain financial accounts.
• Collected and analyzed customer information to prepare product or service reports.
• Recommended products to customers, thoroughly explaining details.
• Recorded account information to open new customer accounts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Resolved Type issues over phone with Number customers daily.
• Trained staff on operating procedures and company services.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
• Sought ways to improve processes and services provided.

• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked and verified photo identification prior to granting facility access.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Performed pat-downs to look for unauthorized materials and weapons.
• Conducted regular patrols of key areas to spot and control security concerns.

• Responded quickly to incidents and assessed active situations for security concerns.
• Wrote daily reports detailing visitors, incidents and resolutions.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Completed on-time deliveries by choosing best and most efficient routes.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

• Communicated with new and existing customers to discuss needs and explain how specific products and services could resolve problems and achieve goals.
• Performed electrical system installation of conduit, wire, power distribution and motor controls.
• Completed average of Number repairs per week.
• Monitored equipment and provided inventory control measures.
• Inspected circuits already in place and lead team of electricians through installing high quality new ones.
• Monitored personal and employee safety practices, closely following National Electric Code and Type protocols.
• Fixed wiring and circuit systems to correct performance issues and safety concerns.
• Worked in both commercial and residential buildings installing and maintaining fuses.
• Improved layouts for residential electrical systems and read blueprints.
• Installed, tested and modified circuit breakers, controls, fuses, lights and motors.

• Complied with environmental laws and regulations concerning asbestos and hazardous waste removal.
• Identified materials requiring removal or special handling.
• Responded to building collapses and emergency situations where hazardous materials may be involved.
• Constructed and placed containment corridors between worksites to properly contain asbestos and hazardous materials.
• Softened and removed asbestos by spraying then scraping asbestos off surfaces.
• Tested air quality to check for complete removal of all asbestos.
• Removed asbestos using hand and power tools or specialty equipment.
• Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
• Contained dangerous materials on site by building structures or walls to restrict access prior to removal processes.

• Assisted chef with planning easy but elegant appetizers to spark customer interest.
• Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
• Communicated closely with servers to fully understand special orders for customers.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Seasoned and cooked food according to recipes or personal judgment and experience.
• Transitioned between breakfast and lunch service.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.

• Reviewed technical documentation to complete equipment maintenance and repair.
• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
• Adhered to company safety and OSHA procedures to minimize accidents.
• Checked for storm damage around property and contacted supervisor with findings.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

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