Hi, I’m
Alexia Reartes
Dyer,TN
Summary
Authorized to work in the US for any employer
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Gifted in working with stressed, confused and upset individuals in need of student aid information and supportive guidance to navigate Federal student Aid site. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and requests for assistance.
Motivated Customer Service Representative which thrives in fast-paced environments. Work independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
1
year of professional experience
Work History
F.H. Cann & AssociatesMiddleburg, FL
Customer Service Representative
12.2021 - 08.2022
Job overview
- Phishing Cyber Defense: Don’t Take the Bait, A training campaign that educates end users on specific phishing threats they may encounter in their daily lives
- Cybersecurity and Privacy Awareness Basics (2022), Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved Loan issues over phone with 10-40 customers daily.
Wal, WalmartHoldenville, OK
Mart Associate
09.2021 - 10.2021
Job overview
- Zoning my assigned areas, stocking and unloading merchandise
- Managed customer relations and customer service through daily communication and interaction.
- Increased customer satisfaction significantly within department.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
AlexiaHoldenville, OK
Babysitter
02.2021 - 08.2021
Job overview
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Established and maintained safe play environment for children.
Salsa's Mexican RestaurantMiddleburg, FL
Hostess
11.2020 - 01.2021
Job overview
- Greeted and seated customers along with handing them their menus and utensils
- Maintaining and caring for my space along with cleaning frequently touched surfaces and menus.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Completed to-go orders quick and efficiently to satisfy customer needs upon arrival.
Education
Middleburg High School
High school diploma
Skills
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Customer service — Proficient
- Identifying and resolving common customer issues
- Attention to detail — Proficient
- Responding to Difficult Customers
- Interpretation and Translation Services
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Answering Emails
- Proficiency in Microsoft Office and G Suite
- Online Chat
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
F.H. Cann & Associates
12.2021 - 08.2022
Mart Associate
Wal, Walmart
09.2021 - 10.2021
Babysitter
Alexia
02.2021 - 08.2021
Hostess
Salsa's Mexican Restaurant
11.2020 - 01.2021
Middleburg High School
High school diploma
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