Angel Dolopei
Houston,Texas
Summary
Experienced and compassionate Licensed Vocational Nurse (LVN) with over 8 years of healthcare experience, specializing in patient assessments, medication administration, and critical care such as ventilator and tracheostomy management. Skilled in collaborating with multidisciplinary teams and educating patients and families. Currently expanding customer service expertise while pursuing a Bachelor’s degree in Business Administration with a focus in IT Management, aiming to combine healthcare and business solutions for improved patient outcome
Overview
13
13
years of professional experience
Work History
Customer Service Representative
F.H. Cann & Associates Inc.
Remote
07.2024 - Current
- Provide customer service by addressing injuries and resolving issues.
- Handle inbound calls and live chat communications.
- Update customer account information, perform troubleshooting, and provide assistance with service-related queries.
- Utilize multiple applications and databases to maintain accurate records.
- Fellow company quality standards, ensuring fast issue resolution, and accurate note-taking in customer interactions.
Licensed Vocational Nurse ( LVN )
Aveanna Heathcare Inc.
Houston, Texas
07.2018 - Current
- Execute physician-prescribed care plans fitted to individual patient needs.
- Conduct patient assessments, monitor progress, and implement treatment interventions.
- Report changes in patient conditions to the physician and RN supervisor.
- Administer medications, treatments, and therapies.
- Provide specialized care, including tracheostomy management, ventilator care, and wound care.
- Educate patients and families on care plans, medical procedures, and preventive health practices.
- Collaborate with multidisciplinary healthcare teams.
Licensed Practical Nurse ( LVN )
St. Ignatius Nursing Home
Philadelphia, PA
02.2012 - 10.2013
- Provided resident-centered care in a nursing home, prioritizing comfort and well-being.
- Administered diagnostic tests, medications, and therapies.
- Monitored resident progress and documented care activities in charts and records.
- Educated residents and families about medications, treatments, and disease management.
- Supervised and delegated task to unlicensed personnel.
Education
Bachelor of Science - Pursuing A Bachelor of Science ( IT Management )
Western Governors University
Salt Lake City, UT12-2025
Diploma in Practical Nursing
ECPI University
Manassas, VA06-2004
Skills
- Critical Care (Tracheostomy, Ventilator, Wound Care)
- Patient Care Management
- Patient assessment and monitoring,
- Patient and Family Education
- Customer Support
- Interpersonal communication
- Multitasking and technology use
Professional Licenses
- Licensed Vocational Nurse – Texas/Multistate (license number: 344982)
Timeline
Customer Service Representative
F.H. Cann & Associates Inc.
07.2024 - Current
Licensed Vocational Nurse ( LVN )
Aveanna Heathcare Inc.
07.2018 - Current
Licensed Practical Nurse ( LVN )
St. Ignatius Nursing Home
02.2012 - 10.2013
Bachelor of Science - Pursuing A Bachelor of Science ( IT Management )
Western Governors University
Diploma in Practical Nursing
ECPI University
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