Iqra Rizvi
Garland
Summary
Experienced customer service professional with exceptional communication skills and a proven ability to efficiently resolve issues. Seeking a customer service opportunity to leverage expertise in cultivating strong customer relationships and delivering customized solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
F.H. CANN & ASSOCIATES INC
09.2024 - Current
- Delivered technical assistance to students and educational institutions (etc.) regarding federal student aid applications, processes, and systems via CRM systems.
- Protect: NextGen (Federal Student Aid)
Instructional Assistant
R.I.S.D
08.2023 - 08.2024
- Provided individualized support to students with homework assignments, ensuring comprehension of concepts
- Created a positive learning atmosphere by fostering open communication between students
Remote Customer Service Representative
American Para Professional Systems (APPS)
01.2023 - 02.2024
- Managed inbound calls daily, effectively addressing customer concerns and inquiries with 95% satisfaction rate. Completed client interviews for insurance policies with multiple carriers.
Babysitter/Child Care
Self-Employment
01.2021 - 12.2022
- Provided attentive and nurturing care for children ranging in age from infants to pre teen
- Implemented positive discipline techniques to promote good behavior and teach important life skills
Education
Bachelor's degree - Education
Dallas College
Dallas, TXLicense - Real Estate
Champions School of Real Estate
Plano, TXDiploma -
L.V. Berkner HS
Richardson, TX05.2023
Skills
- Data Entry
- First aid and CPR Certification
- Microsoft Outlook
- Software Troubleshooting
- Fluent in English; Bilingual in Hindi and Urdu
- Proficient in Microsoft Office 365
- Customer service
Certification
- First Aid Certification
- CPR Certification
Timeline
Customer Service Representative
F.H. CANN & ASSOCIATES INC
09.2024 - Current
Instructional Assistant
R.I.S.D
08.2023 - 08.2024
Remote Customer Service Representative
American Para Professional Systems (APPS)
01.2023 - 02.2024
Babysitter/Child Care
Self-Employment
01.2021 - 12.2022
- First Aid Certification
- CPR Certification
Bachelor's degree - Education
Dallas College
License - Real Estate
Champions School of Real Estate
Diploma -
L.V. Berkner HS
Similar Profiles
Alexia ReartesAlexia Reartes
Customer Service Representative at F.H. Cann & AssociatesCustomer Service Representative at F.H. Cann & Associates
Illeah StokesIlleah Stokes
Federal Student Aid Customer Service at F.H. Cann & Associates Inc.Federal Student Aid Customer Service at F.H. Cann & Associates Inc.
Cassandra DaisCassandra Dais
Remote Customer Service Representative for Federal Student Loans at F.H. Cann & AssociatesRemote Customer Service Representative for Federal Student Loans at F.H. Cann & Associates