Abraham Larreal
Provo,UT
Overview
5
5
years of professional experience
Work History
Bilingual Legal Assistant
Intermountain Immigration LLC
03.2024 - Current
- Instrumental in expediting the I-765 work application process, successfully transitioning from a two-month backlog to a month and a half ahead of schedule within 15 days. I have demonstrated proficiency in streamlining workflows and achieving remarkable efficiency gains.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Bilingual Customer Service Representative
Solle Naturals
07.2021 - 01.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for English and Spanish-speaking customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant customer call flow with minimal wait times, managing over 50 customer calls daily.
Shift Manager
Kentucky Fried Chicken
01.2019 - 07.2021
- Coached crew members to optimize performance and motivate them toward more efficient work. Decreasing food preparation time by 50% and setting new store records for food delivery. Helping the store sales increases by 10-15%
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and setting positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Sandwich Artist
SUBWAY®Restaurants
01.2019 - 06.2019
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food-complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
Education
Bachelor of Science - Business Administration
Brigham Young University
Provo, UT08.2028
High School Diploma -
Lehi High School
Lehi, UT05.2021
Skills
- Project Management
- Performance Evaluation
- Accomplish work through goals and plans
- Proactive
- Conflict Resolution
- Adaptability
- Bilingual (Spanish and English)
- Problem Solving
- Spanish Translation
- Coaching Abilities
- Accountability
Additional Information
Church Of Jesus Christ Of Latter Day Saints - Latter Day Saints Missionary
Arcadia, CA
01/2022 - 12/2023
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Implemented new strategies for successful mission outreach to grow membership. Increasing 50% of people joining local congregations in this area of California compared to the past five years.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Trained ten new mission leaders on effectively Implementing strategies for successful mission outreach to grow membership.
- Trained three new missionaries on effectively sharing teachings of Jesus Christ in Spanish and English communities..
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Legal Assistant
Intermountain Immigration LLC
03.2024 - Current
Bilingual Customer Service Representative
Solle Naturals
07.2021 - 01.2022
Shift Manager
Kentucky Fried Chicken
01.2019 - 07.2021
Sandwich Artist
SUBWAY®Restaurants
01.2019 - 06.2019
Bachelor of Science - Business Administration
Brigham Young University
High School Diploma -
Lehi High School