Abraham Lopez
Des Moines
Summary
Motivated and adaptable professional with a diverse background in media, customer service, communication, and technical support. Skilled in providing high-quality service in fast-paced environments, with demonstrated experience working with diverse populations. Strong ability to connect with customers, analyze data, and deliver solutions while maintaining professionalism and empathy. Proficient in Microsoft Office Suite, data entry, reporting, and troubleshooting technical issues. Bilingual in Spanish and English, enhancing communication and accessibility for diverse client bases.
Overview
10
10
years of professional experience
Work History
BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE II
John Deere
Johnston
02.2026 - Current
- Provided bilingual customer and technical support in Spanish and English via phone, email, and chat.
- Troubleshot software and product issues while delivering timely, high-quality customer service.
- Documented customer interactions and resolutions in case management systems.
- Applied strong communication, problem-solving, and computer skills in a fast-paced support environment.
Local Musician
Independent
DES MOINES
05.2024 - Current
- Oversee client communications, scheduling, budgeting, and project logistics while ensuring quality, efficiency, and customer satisfaction.
- Perform as a professional drummer in a duo with local Iowa country artist, Royce Johns, playing venues statewide - including the Iowa State Fair, local festivals, and regional private/public events.
- Continue developing creative storytelling, event coordination, and media presentation skills through live performance and audience interaction.
25U SIGNAL OPERATIONS SUPPORT SPECIALIST
U.S. Army Reserves
05.2020 - Current
- Managed communication systems, data encryption, and secure information transfer.
- Provided technical troubleshooting and maintenance for communication equipment.
- Developed leadership, teamwork, and problem-solving skills in high-pressure environments.
MEDIA PRODUCER & EDITOR
Amplified DSM
02.2022 - 05.2024
- Managed and produced content creation (photo/audio/video), studio operations, and customer engagement for a local podcast platform.
- Coordinated with diverse clients and contributors to ensure successful project delivery.
- Used Microsoft Office and Adobe Suite for content management, reporting, and communication.
- Provided technical support and guidance to new users on studio equipment and media technology.
LOAN DOCUMENTATION PROCESSOR
Wells Fargo
10.2018 - 09.2019
- Provided customer service support for loan applicants by reviewing and processing loan documentation.
- Accurately entered customer data and prepared reports in compliance with internal guidelines.
- Communicated with customers to explain documentation requirements and answer inquiries.
- Worked with Microsoft Office tools for document preparation and data tracking.
SPANISH TRANSLATOR & INTERPRETER PART-TIME
Voices LLC
01.2017 - 01.2019
- Provided accurate Spanish translation and interpretation services for various sectors, including healthcare, legal, and education.
- Bridged language and cultural gaps, ensuring clear communication between clients and service providers.
- Conducted quality control checks on translated content to guarantee accuracy and consistency across all materials.
STUDIO ENGINEER/CAMERA OPERATOR
KCCI News 8
10.2017 - 09.2018
- Operated technical equipment for live broadcasts and provided support for on-air talent.
- Assisted with troubleshooting equipment issues and ensuring smooth operation during live events.
- Worked with a team to meet tight deadlines and maintain high-quality content delivery.
Education
CERTIFICATE OF TECHNICAL STUDIES - SIGNAL SUPPORT SYSTEMS SPECIALIST (25U)
U.S. Army Cyber Center of Excellence (CCoE)
GA06-2021
BACHELOR OF SCIENCE - INTERNATIONAL STUDIES
Iowa State University
IA12-2019
BACHELOR OF SCIENCE - JOURNALISM AND MASS COMMUNICATION
Iowa State University
IA12-2019
Skills
- Data Entry
- Record Management
- Customer Service
- Client Relations
- Public Speaking
- Problem Solving
- Technical Troubleshooting
- Written Communication
- Verbal Communication
- Adaptability
- Microsoft Office
- Media Technology
- Content Creation
- Digital Communication
Languages
- Spanish
- English
Timeline
BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE II
John Deere
02.2026 - Current
Local Musician
Independent
05.2024 - Current
MEDIA PRODUCER & EDITOR
Amplified DSM
02.2022 - 05.2024
25U SIGNAL OPERATIONS SUPPORT SPECIALIST
U.S. Army Reserves
05.2020 - Current
LOAN DOCUMENTATION PROCESSOR
Wells Fargo
10.2018 - 09.2019
STUDIO ENGINEER/CAMERA OPERATOR
KCCI News 8
10.2017 - 09.2018
SPANISH TRANSLATOR & INTERPRETER PART-TIME
Voices LLC
01.2017 - 01.2019
CERTIFICATE OF TECHNICAL STUDIES - SIGNAL SUPPORT SYSTEMS SPECIALIST (25U)
U.S. Army Cyber Center of Excellence (CCoE)
BACHELOR OF SCIENCE - INTERNATIONAL STUDIES
Iowa State University
BACHELOR OF SCIENCE - JOURNALISM AND MASS COMMUNICATION
Iowa State University