Danay Morera Nin
Multilingual Costumer Service Advisor
Spring,Texas
Summary
Multilingual customer service professional with advanced English, Italian, Portuguese and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Advisor II, Customer Service - Bilingual
Concentrix
Spring, TX
01.2023 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Delivery Driver
AMAZON
Las Vegas, NV
01.2018 - Current
- Double-checked over 100 daily deliveries against shipping instructions before delivering to customers
- Spoke with customers on the phone as well as in person
- Choose the best routes in accordance with delivery instructions to meet tight deadlines
- Carefully loaded items into the delivery vehicle to prevent damage during transport
- Kept track of customer orders
- Read and understood maps, as well as written and verbal directions
- Drove a delivery vehicle that is both safe and efficient
- Made on-time deliveries by selecting the most efficient and effective routes
- Completed on-time deliveries by selecting the best and most efficient routes
- Built positive working relationships with customers by responding to questions and concerns
- Drove safely in congested areas and did not commit any traffic violations.
Pharmacy Technician Trainee
CVS Pharmacy
Spring, TX
02.2021 - 01.2023
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Stocked shelves with pharmaceutical products.
- Answered customer inquiries about medications, dosages and side effects.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Received incoming shipments and checked accuracy of orders.
- Prepared intravenous solutions under the supervision of a pharmacist.
- Organized drugs by expiration date to ensure freshness.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Restocked prescription drugs as needed according to hospital policies and procedures.
- Conducted quality control checks on all medications before dispensing them.
Pharmacy Technician Trainee
First Class Rx Pharmacy LLC
Las Vegas, NV
05.2020 - 08.2021
- Completed paperwork on a regular basis and entered prescription and billing information into patient profiles
- Assisted pharmacists with day-to-day tasks as well as pharmacy office management
- Compiled information about the customer's demographics, allergies, and medical history
- Had planned ahead
- Assisted the head pharmacist in filling prescriptions every day
- Dealt with customer issues, complaints, and questions in a professional manner
- Ensured that proper pharmacy and general safety procedures and standards were followed, as well as that the department was kept clean
- Was in charge of filling out insurance forms and billing insurance companies
- Communicated directly with doctors' offices via telephone, fax and email
- Handled a high volume of order requests from nurses, doctors, and pharmacists while answering a multi-line phone
- Checked medication dosages, refill authorizations, and patient information with prescribers
- Answered incoming calls and provided answers to customers and healthcare providers' questions
- Contacted insurance companies to double-check the patient's benefits
- Was very careful to keep customer and patient information private
- Processed cash register transactions for new and refilled prescription orders quickly and efficiently
- Followed all workplace safety and customer confidentiality regulations.
SALES ASSOCIATES
Dillard's
Las Vegas, NV
01.2017 - 09.2018
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Kept track of store specials, payment policies, and security procedures
- Worked with other members of the sales team to meet group goals, frequently exceeding quotas Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Suggested the best merchandise based on the needs and desires of the customer.
Professional Singer
BEST Agency
Las Vegas, NV
02.2014 - 09.2018
- Used my understanding of harmony, melody, rhythm, and voice production to personalize presentations and keep the audience engaged
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Sang and danced in dramatic and comedic productions as part of creative ensembles and troupes
- Memorized musical selections and routines using printed text and musical notation
- Used voice production, harmony, rhythm, and melody to interpret various pieces of music to present characterization
- Had an excellent attendance record and was always on time for work.
Education
Some college (No degree) - Arts and Entertainment Management
Istituto Europeo del Turismo - Milano, Lombardia
12.2000
Bachelor of Arts - Language Arts Education
Instituto Pre Universitario Republica de Argelina - La Habana
12.1994
Skills
- Adaptable
- Motivated
- The importance of customer service cannot be overstated
- Innovative
- Proactive
- Excellent math and customer service skills
- Focused
- Pragmatic
- Committed
- Data entry and telephone etiquette skills are essential for a Pharmacy Order Entry Technician
- High-performing
- Meticulous
- Strong retail experience with exceptional customer service, problem-solving, and sales abilities
- Dedicated to learning, growing, and succeeding in Pharmaceutical industry
- Reliable
- Precision and efficiency are important to me, so I'm very detail-oriented
- Dedicated
- Energetic
- Consistent
- Dependable
- To provide excellent customer service, productive in efficiently ringing customers, providing information, and answering calls
- Pharmacy Technician Trainee who is well-organized and capable of communicating professionally and courteously with all customers and staff
- Territory Sales Experience
- Patient confidentiality
- Data entry
- Insurance Verification
- Customer care standards
- Payment processing
- Customer needs assessment
- Strong decision-making ability
- Pharmacy and customer records management
- Creative problem solving
- Excellent math skills
- Great team player
- Ability to take direction
- Effective communication skills
- Outstanding interpersonal abilities
- Excellent telephone etiquette
- Team collaboration
- Relationship Building
- Research Abilities
- Records Maintenance
Languages
English
Professional
Spanish
Native/ Bilingual
Italian
Full Professional
Portuguese
Limited
Timeline
Advisor II, Customer Service - Bilingual
Concentrix
01.2023 - Current
Pharmacy Technician Trainee
CVS Pharmacy
02.2021 - 01.2023
Pharmacy Technician Trainee
First Class Rx Pharmacy LLC
05.2020 - 08.2021
Delivery Driver
AMAZON
01.2018 - Current
SALES ASSOCIATES
Dillard's
01.2017 - 09.2018
Professional Singer
BEST Agency
02.2014 - 09.2018
Some college (No degree) - Arts and Entertainment Management
Istituto Europeo del Turismo - Milano, Lombardia
Bachelor of Arts - Language Arts Education
Instituto Pre Universitario Republica de Argelina - La Habana