ASHLEY GONZALEZ
Mission,Texas
Summary
Dynamic bilingual professional with a robust background in customer service and healthcare, demonstrated at Concentrix and Mobile Xrays On Demand. Excelled in event planning and health literacy promotion, achieving significant community engagement. Skilled in phlebotomy and proficient in Microsoft Office, I bring a unique blend of technical and soft skills to foster positive outcomes.
Overview
14
14
years of professional experience
Work History
Advisor II customer service-Bilingual
Concentrix
, Remote
03.2023 - Current
- Company Overview: Remote location, Pearson Access Next
- Engage with school admin
- And communities about testing policy’s
- Support Administration with school accounts
- Troubleshooting daily issues relating to passwords and usernames
- Verify privileges for account holders
- Remote location, Pearson Access Next
Advisor II customer service-Bilingual
Concentrix
, Remote
08.2021 - 03.2023
- Company Overview: Remote location, Toyota Connected
- Collaborated with community to development specialist research for the improved technology towards destination assist
- Oversaw event planning for drivers’ country wide
- Assisted Toyota and Lexus drivers to reach the final point of interest
- Directed Toyota and Lexus with directions from ranging locations in United States, Canada and Mexico
- Achieved daily goal of 200 calls using automated phone system
- Logged Vehicle information for Toyota Connected services
- Remote location, Toyota Connected
Head Receptionist and Marketer/ Dispatcher
Mobile Xrays On Demand
McAllen, Texas
01.2016 - 03.2020
- Directed assignment of a team of 10 healthcare professionals to home visits.
- Made daily appointments for the ultrasound and x rays’ technicians
- Operated a multi-line telephone system with seven lines.
- Confirmed active insurance policies.
- Completed daily quotas
- Input latest patient details into electronic medical records.
- Assisted in various promoting marketing events valley wide
- Worked along side administrators for community luncheons
- Oversaw social media channels.
- Led planning and coordination efforts for community holiday celebrations.
- Organized blood drives, back to school backpack give away
- Organized educational fairs focused on X-ray technology.
- Hosted work mixers with clinical clients
- Oversaw on-call operations during weekends and holidays.
- Successfully met deadlines for tasks and projects assigned
- Trained new employees for the company
- Responsible for meeting the daily quota for patient count
- Executed dispatch duties for x-ray and ultrasound technicians across the entire South Rio Grande Valley.
- Verify patient home address using the daily GPS to help navigate the tech to arrive within our 30 min turnaround time
- Coordinated receipt of verbal directives from diverse medical establishments including hospice centers and home health services.
- Coordinate with ordering doctors regarding significant findings.
- Successfully met deadlines for tasks and projects assigned
- Secured multiple accounts for MXOD operations.
- Collaborated seamlessly with notable medical experts to finalize contractual terms.
Medical Assistant Extern
Texas Oncology
McAllen, Texas
04.2015 - 06.2015
- Completed 200 hours of hands-on training, assisted in each department
- Performed blood draws for different exams
- Coordinated blood drive for United Blood Services
- Facilitated outreach, education and awareness events
- Prepared game plans for Oncology program
- Recruited over 20 employees
- Completed triage and record keeping process
Receptionist/ Data Entry Clerk
South Texas Monitoring Systems
McAllen, Texas
02.2011 - 03.2013
- Responsible for all front office duties
- Managed social media platforms
- Responsible for organizing DME community events
- Developing and implementing strategies to engage community education with medical equipment
- Creating Volunteer programs
- Implemented medical educated advice with patients
- Answered 7- phone line system and directed the calls to the according personnel
- Verified active insurance
- Filled out work order forms for patient equipment and supplies and faxed them to the correct warehouse
- Entered updated patient information into Medisoft
- Took weekly inventory of office supplies
- Made daily appointments for the therapists
- Successfully met deadlines for tasks and projects assigned
Education
Esthetician -
South Texas Careers Academy
Mission, Texas11.2023
Medical Assistant Certification -
South Texas Vo-Tech
McAllen, Texas06.2015
Distinguished Achievement Program Graduate -
Palmview High School
Mission, Texas06.2011
Skills
- Assessing Blood Pressure
- Performing injections
- Phlebotomy
- EKG Analysis Proficiency
- Basic lab test
- Room Configuration Management
- Medical Equipment Sanitization
- Health Literacy Promotion
- Typing Proficiency: 60 WPM
- Certified in CPR
- Knowledge of HIPAA and OSHA regulations
- Organizing and event planning
- Fluent in Spanish
- Proficient in Microsoft Office
- Social Media Literacy
- Development and Implementation of Social Media Campaigns
- Excellent written and verbal communication skills
- Excellent editing skills
Extracurricular Activities
2 year Varsity Cheerleader 1 year Varsity Soccer Student Council Gear Up
Languages
Spanish
Professional
Timeline
Advisor II customer service-Bilingual
Concentrix
03.2023 - Current
Advisor II customer service-Bilingual
Concentrix
08.2021 - 03.2023
Head Receptionist and Marketer/ Dispatcher
Mobile Xrays On Demand
01.2016 - 03.2020
Medical Assistant Extern
Texas Oncology
04.2015 - 06.2015
Receptionist/ Data Entry Clerk
South Texas Monitoring Systems
02.2011 - 03.2013
Esthetician -
South Texas Careers Academy
Medical Assistant Certification -
South Texas Vo-Tech
Distinguished Achievement Program Graduate -
Palmview High School