Stephanie Lazo
Sanford,FL
Summary
As a UCF undergraduate majoring in Biomedical Sciences, I have extensive knowledge in biomedical sciences and chemical technologies. Pursuing a career in Optometry, I am dedicated to building strong relationships, solving problems efficiently, and providing optimal patient care for better healthcare services. I am determined to expand my experiences and knowledge in this field.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Advisor
Transform Home Improvement
10.2020 - 01.2021
- Customer service in high call volume call center
- Work from home Inbound/Outbound position, responsible for processing customer calls and inquiries appropriately while selling the appointment
- This position sources and creates leads, schedules appointments resulting from these calls as well as handles customer and sales force issues that need immediate attention, also interacting with other home improvement departments including Sears organizations.
Maitland Public Library Janitor
FCS
10.2019 - 01.2021
- Maintains library sanitized and organized, offices, desks and common areas as well.
Sterling Building Services- Addition Financial
01.2018 - 05.2019
- Worked as a team supervisor, key holder for the bank and suits
- Maintained common areas and suites in optimal level of cleanliness.
Rollin’s College Night Crew
FCS
01.2017 - 12.2017
- Prepped classrooms and common areas maintained public areas sanitized.
Engineering Internship Program
Lyman High School
08.2016 - 05.2017
- Took course for Microsoft Office
- Introduction to basic programming
- Obtained experience in basic computer programs, organization in document files and management.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FL08.2024
Associate of Science - Chemical/Biological Technical Specialization
Seminole State College
Longwood, FL2021
Associate of Arts - Biomedical Sciences
Seminole State College
Longwood, FL2019
High School Diploma -
Lyman High School
Longwood, FL2017
Skills
- Strong Organization
- HIPAA Compliance
- Patient Relations
- Customer Service
- Problem-Solving
- Time Management
- Collaboration and Teamwork
- Adaptable and Flexible
- Critical Thinking
- Office Management
- Medical Terminology
- Call Center Experience
- Customer Support
- Upselling Strategy
- Fluent Bilingualism
Volunteering Experiences
- Special Olympics- Dr. Michelle, Servicing special needs athletics for a dental screening and fluoride treatments as well as educating them on the importance of oral health.
- OCPS Dental Services- Dr. Michelle, 2-day event each day we went to different special needs Elementary schools in Orange County. We Serviced children for a general dental screening and applied fluoride treatment.
- Eastwood Dental- Dr. Reyes General Dentist, Shadowed 40 hours
- Dunwoody Dental- Dr. Mosserri General Dentist, Shadowed 11 hours
- Alafaya Pediatric Dentistry- Dr. Aliotti- Pediatric Dentist, Shadowed 5 hours
- Pre-Optometry Association (NOMA Health Fair)- with Dr. Farhana Yuma’s, Volunteered preformed acuity test to many patients. Assorted eyeglasses according to prescription and assisted Dr. Farhana with the event in anything needed.
Timeline
Bilingual Customer Service Advisor
Transform Home Improvement
10.2020 - 01.2021
Maitland Public Library Janitor
FCS
10.2019 - 01.2021
Sterling Building Services- Addition Financial
01.2018 - 05.2019
Rollin’s College Night Crew
FCS
01.2017 - 12.2017
Engineering Internship Program
Lyman High School
08.2016 - 05.2017
Bachelor of Science - Biomedical Sciences
University of Central Florida
Associate of Science - Chemical/Biological Technical Specialization
Seminole State College
Associate of Arts - Biomedical Sciences
Seminole State College
High School Diploma -
Lyman High School
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