Kathryn Conklin
Longwood,FL
Summary
Accomplished Credit Specialist and Analyst with a proven track record at Transform Home Improvement and Apple One Temp Agency, enhancing customer satisfaction and reducing risk exposure through expert credit analysis and effective communication. Skilled in system administration and teamwork, I excel in both on-site and remote support, driving operational excellence and client loyalty.
Overview
10
10
years of professional experience
Work History
Field Support Specialist
Transform Home Improvement
06.2017 - 10.2024
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.
- Delivered detailed reports on equipment performance metrics, enabling informed decision-making regarding future investments in technology upgrades or replacements.
- Increased productivity for field teams with efficient coordination, scheduling, and prioritization of service requests.
- Contributed to company growth by consistently meeting or exceeding targets related to response times, client satisfaction scores, and closed tickets per month metrics.
- Ensured compliance with safety regulations and industry standards through diligent adherence to established protocols and procedures.
- Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis.
Credit Specialist
Transform Home Improvement
02.2016 - 06.2017
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
Credit Analyst
Apple One Temp Agency
03.2015 - 02.2016
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
Education
High School Diploma -
Home Education
Orlando, FLSkills
- On-site support
- Remote support
- Field operations
- System administration
- Teamwork and collaboration
- Customer service
Timeline
Field Support Specialist
Transform Home Improvement
06.2017 - 10.2024
Credit Specialist
Transform Home Improvement
02.2016 - 06.2017
Credit Analyst
Apple One Temp Agency
03.2015 - 02.2016
High School Diploma -
Home Education
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