Vincent Noce
Staten Island
Summary
Dynamic and results-driven professional with strong expertise in diagnosing and resolving technical issues, consistently surpassing performance and quality benchmarks. Renowned for delivering exceptional customer service and support while serving as a Guest Technology Ambassador at Accenture, applying top-tier troubleshooting skills to enhance user experiences in the tech sector. Demonstrates a comprehensive understanding of standard operating systems and networking protocols, coupled with extensive experience in remote troubleshooting and technical support. Committed to providing effective solutions that exceed client expectations.
Overview
10
10
years of professional experience
Work History
Field Support Specialist
CohnReznick
06.2025 - Current
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
Guest Technology Ambassador
Accenture
08.2024 - Current
- Company Overview:
- Provide exceptional customer service and technical support for a wide range of clients, troubleshooting and resolving tech-related issues
- Assist customers remotely with software and hardware issues, including system upgrades, installations, and application support
- Leverage advanced troubleshooting techniques to resolve customer problems in a timely and effective manner
- Use technical expertise to offer customized solutions, ensuring customer satisfaction and long-term success
- Deliver a high level of communication and ensure client issues are resolved efficiently and effectively
Guest Advisor / Sales Associate
GameStop
02.2016 - 03.2023
- Company Overview: Staten Island, NY
- Provide excellent customer service using elements of GameStop’s buy, sell, trade, and reservation business model
- Assist customers with questions/issues via phone and in-store
- Troubleshoot and resolve technical issues related to POS systems
- Replenish stock, organize titles alphabetically, and maintain sales floor cleanliness
- Make courtesy calls to customers about outstanding preorders
- Staten Island, NY
Emergency Medical Technician / Dispatch
Priority One Ambulance
05.2016 - 08.2018
- Company Overview: Staten Island, NY
- Responded to medical emergencies and provided patient care and support
- Assessed patients, determined proper emergency care, and administered treatment
- Collected patient information and verified insurance eligibility
- Transported patients safely and efficiently
- Staten Island, NY
Education
Associate in Science (A.S.) - Computer Science
Southern New Hampshire University
05.2024
EMT Training -
Training Institute for Medical Emergencies and Rescue
06.2016
High School Diploma -
Port Richmond High School
06.2013
Skills
- Technical Troubleshooting
- Customer Service Experience
- Remote Support
- Software Installation
- Hardware Repair
- Application Support
- System Upgrades
- Operating Systems (Windows)
- POS Proficient
- Microsoft Word Proficient
- Medical Terminology Knowledge
- Service Now
- Remote support
- Field operations
- Software configuration
- Wireless networking
- Equipment Repair
- Application support
- On-site support
- Network administration
- Operating systems
- Server management
- Hardware installation
- Mobile device management
- System maintenance
- Asset management
- Backup and recovery
- Incident management
- Data recovery
- Advanced troubleshooting
- Server maintenance
- Software deployment
Training
- Proficient in Eclipse for Java
- Proficient in Visual Studio for C++
- Proficient in Pycharm for Python
- Proficient in Windows Operating Systems
Timeline
Field Support Specialist
CohnReznick
06.2025 - Current
Guest Technology Ambassador
Accenture
08.2024 - Current
Emergency Medical Technician / Dispatch
Priority One Ambulance
05.2016 - 08.2018
Guest Advisor / Sales Associate
GameStop
02.2016 - 03.2023
EMT Training -
Training Institute for Medical Emergencies and Rescue
High School Diploma -
Port Richmond High School
Associate in Science (A.S.) - Computer Science
Southern New Hampshire University