Vijay Sopariwala
Killingworth,CT
Summary
Detail-oriented team player with strong communication and training skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
"Mr. Sopariwala was very professional, helpful and very knowledgeable. He answered all questions my chief and staff had. Presented new products I-pro has to offer to our admin staff. Programmed the cameras in a timely manner." - Customer Review
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Support Specialist
i-PRO Americas Inc.
05.2022 - Current
- Traveling to customer locations all over the US.
- Responds to customer inquiries and provides technical assistance over phone and in person.
- Diagnoses and troubleshoots hardware, software and network issues.
- Configures hardware, devices, and software.
- Delivers instructional presentations on equipment and Back-end use.
Lead Rework Technician
Whelen Engineering
03.2021 - 04.2022
- Performing the normal duties of a Rework Technician, training employees in the safety practices of PCB Rework.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
- Taught a Blueprint Reading Course to new and existing employees.
- Collaborated with other departments to optimize production workflows.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Assembler
Whelen Engineering
09.2020 - 03.2021
- Tracers DPT - Used pinning/RTV machines and assembled Tracers by hand.
- Robot Assembly DPT - Assembled light fixtures using a state of the art robot.
- Depaneling DPT - Depaneled dozens of different circuit boards.
- Programming DPT - Programmed firmware/chips used on circuit boards.
- SMT DPT - Assisted SMT Operators (Splicing/replacing reels).
- Rework Technician/MTA Soldering DPT 117 -Reworked all necessary circuit boards whether replacing LED's, wires, capacitors, firmware etc.
- Soldered wires/harnesses to circuit boards.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Tested finished products to perform quality assurance and identify discrepancies.
Picker
Amazon Fulfillment Centre
07.2020 - 09.2020
- Seasonal Position, Filling orders in a timely manner based upon computer outputs in conjunction with supply robots.
- Handled the packaging of goods, items, and/or merchandise as part of the supply chain staff.
- Volunteered to assist in a QA role, helping to ensure positive employee feedback, retraining employees on efficiency methods.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Manager/Training Manager
VPNE Parking Solutions
06.2017 - 01.2020
- AAA Diamond Award Hotel & 2017 Connie Award Winning Hotel.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Created and maintained the weekly staff schedule.
- Prepared and submitted damage claims and supported vehicle owners throughout the process to ensure customer retention and satisfaction.
- Recorded the worked hours and car count into the payroll system to ensure proper payments.
- Recruited, interviewed and hired employees. Implemented mentoring program to promote positive feedback and engagement.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
VPNE Parking Solutions
09.2016 - 06.2017
- Managed and created the intern/employee lot schedule to shuttle employees.
- Trained new employees and coached rehires on new expectations and values.
- Participated in weekly BEO and Leadership meetings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Valet
VPNE Parking Solutions
04.2016 - 09.2016
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Helped guests unload and load luggage.
- Logged and documented parked vehicle details for accurate records.
Education
Diploma of Education - Massage Therapy/Therapeutic Massage
Branford Hall Career Institute
Branford, CT01.2016
High School Diploma -
Old Saybrook High
Old Saybrook, CT2009
Skills
- Field Support
- User Training
- Software Installation
- Technical Troubleshooting
- Supervisory Skills
- Soldering
- Blueprint Reading
- PCB Assembly
- Microsoft Office
- Operations Management
- Employee Training
Certification
Massage Therapist [Inactive], Branford Hall Career Institute, 2015, 2016
Timeline
Field Support Specialist
i-PRO Americas Inc.
05.2022 - Current
Lead Rework Technician
Whelen Engineering
03.2021 - 04.2022
Assembler
Whelen Engineering
09.2020 - 03.2021
Picker
Amazon Fulfillment Centre
07.2020 - 09.2020
Manager/Training Manager
VPNE Parking Solutions
06.2017 - 01.2020
Supervisor
VPNE Parking Solutions
09.2016 - 06.2017
Valet
VPNE Parking Solutions
04.2016 - 09.2016
Diploma of Education - Massage Therapy/Therapeutic Massage
Branford Hall Career Institute
High School Diploma -
Old Saybrook High
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