Cody Taylor
San Antonio,TX
Summary
Technology-inclined, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Nagavtive through BAS (Desigo CC)
Overview
8
8
years of professional experience
Work History
Field Support Specialist
Siemens Building Technologies
02.2022 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Install Desigo CC and Insight and teach newer techechian
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Repaired and calibrated systems and equipment post-installation.
- Commissioning AHU for Microsoft SAT 9/10/12/12
Technician
Engineer Air Balance
02.2016 - 01.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction after balancing .
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Commissioned ISO rooms to TDH standards as well as AHU
- Maintained compliance with regulatory standards and safety requirements.
- Completed job reports and logs immediately following service calls.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
Associate of Applied Science - Electrical Engineering
ITT Technical Institute
San Antonio, TX05.2012
Skills
- Customer Satisfaction
- Telnet Communication
- Commissioning AHU
- Configuring Devices
- Technical Support and Assistance
- Data Communications
- Troubleshooting Network Issues
- Mapping Software
- Test & Balancing
- Field Support
- Team Support
Timeline
Field Support Specialist
Siemens Building Technologies
02.2022 - Current
Technician
Engineer Air Balance
02.2016 - 01.2022
Associate of Applied Science - Electrical Engineering
ITT Technical Institute
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