TOMAS G LOPEZ JR
WAXAHACHIE,TX
Summary
Resourceful Field Support Specialist known for productivity and efficient task completion. Skilled in troubleshooting, technical support, and customer service. Excel in problem-solving, communication, and adaptability, ensuring high levels of client satisfaction and operational improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Support Specialist
Dart Container Company
Waxahachie, Texas
06.2014 - 05.2024
- Handled all IT support responsibilities for this facility.
- Managed troubleshooting and maintenance tasks for diverse hardware components including desktops,laptops ,desktop printers ,scanners ,commercial grade labelers ,auto-labelers,and Honeywell vehicle-mounted computers while also providing cell phone support.
- Provided software support both in person and remotely, assisting employees with Outlook, Excel, PowerPoint, OneDrive, and the Konica Minolta Bizhub series of printers for tasks such as printing, scanning, and emailing.
- Skilled in CAT6 cabling techniques, including termination, installation, and punching down
- Verified VLAN connectivity for newly connected offices to Cisco switches.
- Identified and troubleshooted connectivity issues related to access points, ports, and switches
- Assisted in managing and operating security cameras
Senior Pastor
Centro De Fe Asamblea De Dios
Dallas, Texas
11.2007 - 05.2014
- Served as the senior pastor for this particular location.
- Successfully managed ministry operations while assigning projects to department leaders.
- Handled the administrative aspects of business negotiations
- Led a congregation of about 50 active members while providing guidance and support to couples, youth, and elderly individuals.
Technology Coordinator
Eagle Advantage Charter Schools
Duncanville, Texas
08.2004 - 01.2010
- Managed and maintained technology systems, networking, and equipment in trainings and labs
- Instructed middle school students on the basics of computers
- Instructed tenth grade students in Spanish I.
Teacher Assistant
Golden Rule Charter School
Dallas, Texas
12.2002 - 06.2004
- Supported daily instruction for second and third grade students
- Provided technical assistance to teachers for resolving computer issues
- Facilitated literacy development for special needs students through tailored instruction.
Bilingual Customer Service Representative
Ford Motor Credit Company
Irving, Texas
09.2001 - 11.2002
- Implemented effective strategies to assist customers in resolving outstanding vehicle payment issues
- Served as an integral member of a bilingual support team
Owner
10-Q Ice Cream
Ennis, Texas
04.2001 - 11.2002
- Purchased and sold pre-packaged ice cream and candies
- Drove my ice cream truck through the city.
Assistant Route and Sales Manager
LeBleu Bottle Water
Irving, Texas
10.1998 - 02.2000
- Contributed to the management of four divisions spanning across the Metroplex area.
- Contributed to the growth of a newly established business by expanding the driver team from four to thirteen
- Provided valuable input for testing diverse water delivery strategies from a driver’s perspective.
Customer Service Agent
Vartec Telecom
Lancaster, Texas
04.1997 - 10.1998
- Assisted customers in resolving inquiries related to their long distance bills
- Offered top-notch individualized service to ensure customer satisfaction
- Consistently prioritized customer satisfaction when concluding transactions
Education
Associates Degree - Pastoral Ministries
Southwestern Assemblies of God University
Waxahachie, Texas3 Years Vocational School - Pastoral Ministries
Latin American Bible Institute
San Antonio, Texas04-1996
High School Diploma - Basics
Roswell High School
Roswell, NM05-1989
Skills
- Customer Service (Bilingual)
- Remote desktop Support
- Experience with computers (software installation, building, using, troubleshooting, repairing, etc)
- MS Office 365 Software (Outlook, Excel, PowerPoint, OneDrive, etc)
- Network administration
- Email setups
- Copiers (using, troubleshooting, repairing, etc)
- Hardware Support (Fixed desktops, laptops, desktop printers, scanners, commercial grade labelers and auto labelers, handheld scanning devices, Honeywell vehicle-mounted computers, cell phone support)
- Software Support, physical and remote (Assisted employees with issues with Outlook, Excel, PowerPoint, OneDrive, also printing, scanning and emailing on the Konica Minolta Bizhub series of printers)
- CAT6 cabling (Terminating, installing, punching down)
- Connecting new offices to the Cisco switches, verifying VLAN
- Troubleshooting connectivity issues (Access points, ports, switches)
- Working with security cameras
- Technology systems, networking, technology in trainings and labs
- Teaching computer basics to sixth through eighth grade students
- Teaching Spanish I to tenth grade students
- Assisting second and third grade teachers during their class times
- Helping all teachers with their computer problems
- Teaching reading to special needs children
- Bilingual Customer Service Representative
- Assisting the manager in overseeing four divisions that covered the Metroplex area
- Input on different strategies of delivering water from a driver's standpoint
- Handling calls from customers with questions about their long distance bills
- Providing excellent customer service
- Typing Speed: 44 Words Per Minute
- English - Excellent (Read Write Speak)
- Spanish - Excellent (Read Write Speak)
Certification
Minister Certification, 12/31/14, General Council of the Assemblies of God
Driverlicense
Class C - Standard Driver's License
Personal Information
Typing Speed: 44 Words Per Minute
Languages
- English, Excellent, True, True, True
- Spanish, Excellent, True, True, True
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Field Support Specialist
Dart Container Company
06.2014 - 05.2024
Senior Pastor
Centro De Fe Asamblea De Dios
11.2007 - 05.2014
Technology Coordinator
Eagle Advantage Charter Schools
08.2004 - 01.2010
Teacher Assistant
Golden Rule Charter School
12.2002 - 06.2004
Bilingual Customer Service Representative
Ford Motor Credit Company
09.2001 - 11.2002
Owner
10-Q Ice Cream
04.2001 - 11.2002
Assistant Route and Sales Manager
LeBleu Bottle Water
10.1998 - 02.2000
Customer Service Agent
Vartec Telecom
04.1997 - 10.1998
Associates Degree - Pastoral Ministries
Southwestern Assemblies of God University
3 Years Vocational School - Pastoral Ministries
Latin American Bible Institute
High School Diploma - Basics
Roswell High School
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