Doug Denis
Panama City,FL
Summary
Savvy professional experienced in the setup configuration and maintenance of all desktops, laptops, networks and other devices. Independent from corporate offices and self managed time and resources for 50 users over 5 remote sites. Possesses knowledge of standard operating systems and networking protocols.
Overview
12
12
years of professional experience
Work History
FIELD SUPPORT SPECIALIST
BERGELECTRIC
05.2023 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
BUSINESS DEVELOPMENT CONSULTANT
CAMPING WORLD
05.2018 - 03.2020
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Negotiated contracts and closed sales with new and existing clients.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Improved sales process with new customer centric approach and improved close rate by 7%.
OUTSIDE SALES PROFESSIONAL
TERMINIX
11.2016 - 04.2018
- Utilized in-depth understanding of strategic sales processes to increase close rate to 48%.
- Established new accounts by building trust and rapport using effective communication skills such as active listening, needs assessment and problem resolution.
- Revitalized an antiquated service offering (Insulation removal and installation) to meet the immediate needs following CAT 5 hurricane.
LOGISTICS SPECIALISTS-USAF E-9 PROGRAM
AEROTECH SERVICE ASSOCIATES
12.2011 - 06.2015
- Performed in-depth inventory and audit for all the tools, equipment, and parts, finding and resolving hundreds of errors
- Implemented an electronic filing platform to replace the existing paper file system in accordance with federal regulations.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Developed systems and software for inventory tracking, procurement and reporting saving department an average of 32 manhours per week
Education
Science -
Gloucester High School
Certification Courses - Network Security
Avtech Institute of Technology
Virtual Classroom08.2023
Associate of Arts - Pre-Nursing
Gulf Coast College
Panama City, FL01.1992
Skills
- Team Support
- Field Support
- Hardware and Software Installation, Configuration and Updating
- Inventory Procedure Documentation
- Employee Computer Support
- Support End-Users
- Customer Communication and Empathy
- Technical Support and Assistance
- Computer System Diagnostics Software
- Hardware Evaluation
- Organizational Skills
- Configuring Devices
Timeline
FIELD SUPPORT SPECIALIST
BERGELECTRIC
05.2023 - Current
BUSINESS DEVELOPMENT CONSULTANT
CAMPING WORLD
05.2018 - 03.2020
OUTSIDE SALES PROFESSIONAL
TERMINIX
11.2016 - 04.2018
LOGISTICS SPECIALISTS-USAF E-9 PROGRAM
AEROTECH SERVICE ASSOCIATES
12.2011 - 06.2015
Science -
Gloucester High School
Certification Courses - Network Security
Avtech Institute of Technology
Associate of Arts - Pre-Nursing
Gulf Coast College