STARLYN D MENDEZ PEREZ
Vacaville,CA
Summary
Dedicated individual consistently striving to Excel in all assigned tasks. Unwavering determination fuels ambition to achieve great things and succeed in life. Motivated by family well-being, committed to working diligently towards goals. Currently dedicating time to raising twin daughters, pursuing a business degree, and eager to broaden skill set in the tech industry. With a solid background in home improvement sales, Have honed essential skills in customer relationship management, communication, negotiation, and solution-based selling. Excel at understanding customer needs, building trust, and providing tailored solutions, all of which are directly applicable to tech sales.
In transitioning to tech sales, will leverage the ability to quickly learn and explain tech details, adapt to new industry trends, and articulate the value of innovative products. Ready to drive sales growth in a dynamic, fast-paced environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Design Consultant
HOME DEPOT
02.2022 - Current
- Was responsible to help customers with their kitchen refacing project by showing options, guiding them through the process, and managing the project.
- Establish strong client relationships by maintaining open communication throughout the design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Meet with over 10 customers per week to discuss design vision and individual needs.
- Optimized space planning for improved functionality in residential kitchens.
- Enhanced client satisfaction by providing tailored design solutions for their dream kitchen.
- Achieved high level performance as one million dollar+ producer.
Sales Project Consultant
TRANSFORM HOME IMPROVEMENT (SEARS)
02.2019 - Current
- Responsible for assessing customers needs, identifying challenges, and providing tailored solutions with home improvement products
- Communicate effectively and deliver exceptional customer service by building strong relationships with clients, understanding their needs, and fostering trust to increase customer loyalty, and repeat business opportunities.
- Driving the sales process by expertly guiding customers from initial inquiry to decisive action.
- Successfully led a team 4 associates to consistently achieve their sales quotas.
- Generated over 4.5 million in revenue
SALES SPECIALIST
LIFESTYLE VACATION CLUB
11.2015 - 10.2016
- Provided customer service, tours, sales and enrollments to new members.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educate customers about product features, advantages and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Interacted with approximately 3 customers daily to provide personalized product guidance, resolve issues and open new accounts.
PHONE SALES AGENT
CANCALL INTERNATIONAL
11.2014 - 10.2015
- Provided phone support for internet services. Including troubleshooting, sales, router configuration, and offering suitable Internet package recommendations.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Successfully managed and responded to over 50 inbound calls per day.
CALL CENTER REPRESENTANT
I.O.L INTERNATIONAL ONLINE SERVICES S.A.
09.2011 - 02.2014
- Delivered exceptional customer service through both online channels and phone support.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked independently and collaboratively in a team environment.
- Top Rep of the month for 7 consecutive months.
Education
COLLEGE - Business Administration
SOLANO COMMUNITY COLLEGE
FAIRFIELD, CA01.2024
HIGH SCHOOL -
LICEO JOSE DUBEAU
Puerto Plata, Dominican Republic12.2006
Skills
- Bilingual (Spanish, and English)
- Phenomenal customer service / Ability to build rapport
- Clear and persuasive verbal and written communication / Understanding customer emotions & motivations
- Active listening to understand customer needs & concerns
- Master the sales cycle from prospecting to closing / Phenomenal closer with a track record of exceeding sales target
- Ability to present a product effectively (FAB)
- Using story telling, urgency, persuasion, and emotional appeal to influence decisions
- Quickly adapting to customer situations
- Finding creative solutions to objections and obstacles
- Staying calm under pressure / Handling rejection professionally
- Understand negotiation tactics to find a Win-Win solution to close sales and help the customer
- Microsoft Office
Certification
- Real Estate License
- Udemy Sales Engineer Certificate
- Intro to Computer Programming (Currently)
Read, Exercise, and Travel
I love reading sales and self development books.
I am a former basketball player, I like to exercise in the basketball court and gym twice per week.
I like to travel. Coming from a third world country makes me want to connect with other cultures.
Timeline
Design Consultant
HOME DEPOT
02.2022 - Current
Sales Project Consultant
TRANSFORM HOME IMPROVEMENT (SEARS)
02.2019 - Current
SALES SPECIALIST
LIFESTYLE VACATION CLUB
11.2015 - 10.2016
PHONE SALES AGENT
CANCALL INTERNATIONAL
11.2014 - 10.2015
CALL CENTER REPRESENTANT
I.O.L INTERNATIONAL ONLINE SERVICES S.A.
09.2011 - 02.2014
COLLEGE - Business Administration
SOLANO COMMUNITY COLLEGE
HIGH SCHOOL -
LICEO JOSE DUBEAU
- Real Estate License
- Udemy Sales Engineer Certificate
- Intro to Computer Programming (Currently)
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Abraham MassalleyAbraham Massalley
Carpenter at Exquisite Home Improvement/Home DepotCarpenter at Exquisite Home Improvement/Home Depot