Mirian Cruz
Waldorf,MD
Summary
Delivers exceptional customer service and resolves complaints efficiently. Strong problem-solving and multitasking abilities in fast-paced settings. Experienced in team leadership, strategic planning, and operational management. Communicates effectively to drive project success and foster productive work environments.
Overview
7
7
years of professional experience
Work History
Manager
Updated Fashion
Jessup, MD
01.2019 - 01.2024
- Help customers find the right accessories for their phone
- Answered customers with any question regarding their phone.
- Install phone accessories.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Recruiter
Phoenix Staffing
01.2023 - 01.2023
- Make phone calls, interview candidates, place candidate on jobs, follow up with candidates.
- Filled key vacancies with qualified candidates.
- Met with hiring managers to discuss requirements and specifications on candidates.
- Participated in phone and in person interviews to determine final candidate for consideration.
- Review resumes and other application materials to identify potential candidates for consideration.
Customer Service
Honda of Annapolis
01.2022 - 01.2023
- Answered customer questions, check them out
- Collect payments
- Operate register
- Maintained cleanliness of the check out area.
- Demonstrate excellent service skills while interacting with customers in a friendly manner
Team Lead
MJ Morgan
Jessup, MD
07.2016 - 08.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
High School - undefined
01.2016
Skills
- Bilingual
- Spanish, English
- Communication skills
- Problem-solving skills
- Organization and time management skills
- Call center Experience
- Multitasking
- Team leadership
- Staff management
- Documentation and reporting
- Sales management
Timeline
Recruiter
Phoenix Staffing
01.2023 - 01.2023
Customer Service
Honda of Annapolis
01.2022 - 01.2023
Manager
Updated Fashion
01.2019 - 01.2024
Team Lead
MJ Morgan
07.2016 - 08.2017