Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dammy Lopez

Brooklyn,NY

Summary

Customer-focused professional with 7 years of experience in high-pressure, public-facing environments. Demonstrated expertise in customer service, safety protocols, and leadership, managing operations in a busy restaurant and ensuring timely deliveries as a FedEx Courier. Bilingual in English and Spanish, skilled in resolving complex issues and enhancing customer satisfaction.

Overview

8
8
years of professional experience

Work History

Manager

Ralphs Diner
Queens, New York
10.2023 - Current
  • Managed high-volume customer service environment serving over 500 guests daily, ensuring positive experiences.
  • Trained and mentored new team members on safety protocols and food handling procedures.
  • Responded calmly to unexpected situations, including customer complaints and staffing shortages.
  • Monitored cleanliness and health code compliance through regular inspections and corrective actions.

Delivery Courier

Federal Express
Garden City, New York
09.2021 - 10.2023
  • Executed time-sensitive deliveries while maintaining professionalism in customer interactions.
  • Served as primary contact for customers, addressing inquiries and resolving service issues respectfully.
  • Adapted quickly to varying service areas and schedules as Swing Driver during driver absences.
  • Prioritized safety, accuracy, and adherence to company procedures while meeting tight delivery timelines.
  • Facilitated clear communication between dispatch and customers to ensure operational efficiency.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.

Server

Ralphs Diner
Queens, New York
07.2018 - 10.2021
  • Delivered friendly, professional service to a diverse, high-volume customer base.
  • Accurately took orders and accommodated special requests to improve dining experience.
  • Coordinated with kitchen staff for timely meal delivery and seamless operations.
  • Managed multiple tables during peak hours, ensuring calmness and efficiency.
  • Processed payments and maintained balanced cash registers.
  • Ensured cleanliness and organization of dining areas while adhering to health standards.

Education

High School Diploma -

Brooklyn Lab School
Brooklyn, NY
06-2018

Skills

  • Customer service
  • Teamwork
  • Time management
  • Safety protocols
  • Multitasking Abilities
  • Attention to detail
  • Bilingual

Timeline

Manager

Ralphs Diner
10.2023 - Current

Delivery Courier

Federal Express
09.2021 - 10.2023

Server

Ralphs Diner
07.2018 - 10.2021

High School Diploma -

Brooklyn Lab School
Dammy Lopez