Kaelan Wagley
Baytown,TX
Summary
Dynamic hospitality professional with a proven track record at Nightfall Smoke and Vape, excelling in customer service and team leadership. Skilled in cash register operation and inventory management, I foster positive relationships and enhance operational efficiency, driving sales growth and ensuring exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Manager
Bo Peep Shoppe
Baytown
12.2023 - Current
- Oversaw daily operations, ensuring efficient inventory management and customer satisfaction.
- Developed staff training programs to enhance service quality and product knowledge.
- Streamlined ordering processes, reducing lead time for restocking shelves.
- Implemented visual merchandising strategies to improve store aesthetics and product visibility.
- Monitored sales trends, adjusting strategies to maximize revenue opportunities.
Bar Tender
Safari
Houston, TX
08.2025 - Current
- Coordinated daily administrative tasks to enhance office efficiency and support team operations.
- Managed schedules and appointments to optimize time management for senior staff.
- Assisted in the preparation of reports and presentations using Microsoft Office Suite.
- Communicated effectively with clients and vendors to maintain positive relationships.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Assistant
Sylvia Wilson
Baytown, TX
07.2025 - 08.2026
- Coordinated daily administrative tasks to enhance office efficiency and support team operations.
- Managed schedules and appointments to optimize time management for senior staff.
- Assisted in the preparation of reports and presentations using Microsoft Office Suite.
- Communicated effectively with clients and vendors to maintain positive relationships.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Bar Tender
Shy Girls Saloon
Houston, TX
12.2023 - 03.2024
- Crafted signature cocktails and ensured quality beverage presentation.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Provided exceptional customer service, fostering repeat patronage and loyalty.
- Collaborated with kitchen staff to streamline order delivery and service efficiency.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Manager
Nightfall Smoke and Vape
Brownwood, TX
06.2023 - 12.2023
- Led cross-functional teams in executing promotional events to boost foot traffic.
- Fostered a collaborative work environment, promoting team engagement and retention.
- Evaluated supplier performance, negotiating terms to enhance product offerings and pricing structure.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Waitress
El Tapatio
Comanche, TX
02.2023 - 08.2023
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Accurately processed orders using POS system to enhance efficiency.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Handled customer inquiries and concerns promptly to resolve issues effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Comanche High School
Comanche, TX05.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
- Professional appearance
- Suggestive selling
- Sales expertise
- Salesmanship
- Basic accounting
- Responsible alcohol service
- Payment processing
- Menu memorization
- Memory retention
- Service-oriented mindset
- Food service
- Team training and development
- Beverage preparation
- Inventory
- Health codes compliance
- Ordering bar supplies
- Aloha POS
- Organizational growth
- Cash and credit transactions
- Able to stand number hours
- Courteous
- Marketing and sales experience
- Point of sale systems
- Outstanding customer service
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Calm and composed
- Good conversationalist
Timeline
Bar Tender
Safari
08.2025 - Current
Assistant
Sylvia Wilson
07.2025 - 08.2026
Manager
Bo Peep Shoppe
12.2023 - Current
Bar Tender
Shy Girls Saloon
12.2023 - 03.2024
Manager
Nightfall Smoke and Vape
06.2023 - 12.2023
Waitress
El Tapatio
02.2023 - 08.2023
High School Diploma -
Comanche High School