Dorothy Piner
Herriman
Summary
A knowledgeable and efficient server with a solid background in hospitality management and team leadership, recognized for an unwavering commitment to excellence. Trusted by both colleagues and guests for being approachable, empathetic, and solution-oriented in high-pressure environments. Consistently demonstrates kindness and professionalism, fostering an inviting atmosphere that enhances guest satisfaction. Known for swift adaptability and quick problem-solving skills, ensuring seamless service even during peak hours. Proven ability to train and mentor staff with patience and positivity while upholding the highest standards of service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager
Tipsy Taco
05.2021 - 03.2025
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Completed inventory purchases and oversaw shipment processing.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Handled scheduling for over 45 staff members
Corporate Trainer
Tipsy Taco
05.2021 - 03.2025
- Collaborated with management to identify company training needs and scheduling.
- Trained and mentored over 80 new personnel hired to fulfill various roles.
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Traveled with company to open new stores
Lead Server
Tipsy Taco
10.2019 - 03.2025
- Cultivated warm relationships with regular customers.
- Increased sales by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Call Center Representative Specialist
Spectrum
11.2020 - 02.2021
- Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
- Supported sales initiatives by promoting additional products and services during customer interactions.
- Improved customer satisfaction by resolving complex issues and providing timely solutions.
- Enhanced team productivity with active participation in training sessions and sharing best practices.
Retail Sales Associate
American Eagle Outfiters
09.2016 - 03.2018
- Helped customers complete purchases, locate items and join reward programs.
- Personal goal of selling at least 1 item for every 3 costumers that walked in thedoor.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
Education
High School Diploma -
Mauldin High School
Mauldin, SCAssociate of Applied Science - Sonography
Greenville Technical College
Greenville, SC06-2027
Skills
- Customer service
- Time management
- Strong work ethic
- Guest engagement
- Strong multitasking
- Efficient workspace organization
Personal Information
Title: Server
Timeline
Manager
Tipsy Taco
05.2021 - 03.2025
Corporate Trainer
Tipsy Taco
05.2021 - 03.2025
Call Center Representative Specialist
Spectrum
11.2020 - 02.2021
Lead Server
Tipsy Taco
10.2019 - 03.2025
Retail Sales Associate
American Eagle Outfiters
09.2016 - 03.2018
High School Diploma -
Mauldin High School
Associate of Applied Science - Sonography
Greenville Technical College
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