Jessica Gonzalez
Cooper City,Fl
Summary
Motivated and dependable professional seeking a position within a strong company that offers opportunities for growth and leadership development. Known for being highly organized, adaptable, and capable of managing multiple priorities with a positive attitude. Eager to take on additional responsibilities and contribute meaningfully to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Improv
08.2022 - 07.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
Bar Tender/Key Holder
RA Sushi Bar Restaurant
05.2021 - 04.2022
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Head Bartender
Jackson’s Prime Steak House
01.2017 - 01.2020
- Manage a seven-team crew
- Managed scheduling to ensure efficient service
- Inventory, restock, and maintain all products and supplies pertaining to the bar area
- Tend to customer needs using world class service to strive for returning customer service
- Organize and maintain cleanliness of bar area
- Mix drinks, entertain and build a rapport with customers.
Coffee Barista - Server - Bartender
Hilton Marina
01.2010 - 01.2017
- Mixed specialty drinks
- Provide quality customer service to guests
- Clean and maintain work area
- Open & close stations
- Inventory
- Describe and suggest menu items & daily specials
- Provide recommendations when requested
- Inspect I.D.s of patrons to ensure minimum age limit.
Education
High School Diploma -
McArthur High School
Hollywood, FL2008
Skills
- Scheduling and Time-Tracking
- Strong multitasking
- Customer service
- Customer relationship management
- Managing operations and efficiency
- Organizational skills
- Multitasking
- Attention to detail
Certification
- Certified-TIPS etips on Premise 3.1 expires 9/30/23
- Certified in Food Handling from state food safety
Timeline
Manager
Improv
08.2022 - 07.2025
Bar Tender/Key Holder
RA Sushi Bar Restaurant
05.2021 - 04.2022
Head Bartender
Jackson’s Prime Steak House
01.2017 - 01.2020
Coffee Barista - Server - Bartender
Hilton Marina
01.2010 - 01.2017
High School Diploma -
McArthur High School