Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Boulware

Clearwater,Florida

Summary

Dynamic leader with a proven track record at Crozer Chester Medical Center, adept in operations management and staff development. Excelled in enhancing customer satisfaction and team productivity, achieving a significant increase in customer satisfaction scores. Skilled in strategic planning and conflict resolution, demonstrating exceptional decision-making and interpersonal communication abilities.

Overview

2025
2025
years of professional experience

Work History

Manager

Crozer Chester Medical Center
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Office Manager

Home Health Agency
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Management Trainee

Orthopedic And Sports Medicine
12.2017 - 12.2024
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Handled day-to-day customer or client questions via telephone or email.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Described product to customers and accurately explained details and care of merchandise.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Enhanced team performance by implementing effective communication strategies within the group.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Fostered positive work environment by initiating mentorship program for new hires, enhancing team cohesion and reducing turnover rates.
  • Conducted risk assessments for potential investments, providing critical insights to guide executive decision-making.
  • Improved operational efficiency with implementation of new inventory management system.
  • Developed and executed marketing campaigns to increase brand awareness and capture market share.
  • Strengthened client relationships, regularly communicating project updates and addressing concerns promptly.
  • Boosted sales performance by designing and implementing rigorous training program for sales team.
  • Spearheaded adoption of new technologies to enhance operational efficiency and customer engagement.
  • Led cross-functional teams in execution of key projects, ensuring deliverables met quality standards and deadlines.
  • Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
  • Improved product quality by overseeing implementation of stricter quality control measures.
  • Facilitated professional development workshops for staff, contributing to skill enhancement and career progression.
  • Enhanced team productivity by leading weekly strategy meetings to refine project approaches and streamline workflows.
  • Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
  • Conducted comprehensive market research to identify emerging trends, enabling development of innovative product strategies.
  • Streamlined reporting processes to ensure timely and accurate financial reporting, supporting strategic decision-making.
  • Initiated sustainability initiatives, reducing company's environmental impact and promoting corporate social responsibility.
  • Optimized supply chain logistics to minimize delays and reduce costs, maintaining competitive advantage.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Associate Of Science - Clinical Laboratory Science

Harcum College
Paoli, PA
05.2018

Associate Of Business Administration - Medical Billing And Coding Management

Pennsylvania Institute Technology
Media, PA
06.2014

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Staff training and development
  • Task delegation
  • Complex Problem-solving
  • Verbal and written communication
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Project planning
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Budget control
  • Product management
  • Business development
  • Business planning
  • Key performance indicators
  • Financial management
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Contract management
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Recruiting and interviewing
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Hiring and training
  • Work Planning and Prioritization
  • Managing operations and efficiency
  • Customer relationship management
  • Training and development
  • Staff training
  • Employee coaching and mentoring
  • Scheduling and coordinating
  • Professional and courteous
  • Negotiation and conflict resolution
  • MS office
  • Good judgment
  • Process improvement
  • Active listening
  • Interpersonal relations
  • Schedule management
  • Employee development
  • Problem-solving aptitude
  • Strong work ethic
  • Effective multitasking
  • Professional telephone etiquette
  • Patient scheduling management
  • Patient demographics
  • Insurance eligibility and verification
  • Medical practice operations
  • Staff scheduling
  • Patient check-in
  • Computer software proficiency
  • Attention to detail focus
  • Billing processes
  • Medical records administration
  • Insurance verification proficiency
  • Human resources
  • Medical procedures scheduling
  • EMR software
  • Effective communication techniques
  • Patient registration
  • Critical thinking
  • Reception management
  • Organizational skills development
  • Patient needs assessment
  • Team supervision
  • Inventory control management
  • Administrative support
  • Schedule creation
  • Time management mastery
  • Team leadership and motivation
  • Inventory maintenance
  • Staff recruitment and training
  • Office budget management
  • Financial analysis
  • Medical billing expertise
  • Medical care programs
  • Performance evaluation experience
  • Coding team coordination
  • Outpatient clinical platforms
  • Vendor negotiation
  • Continuous process improvement
  • Practice marketing
  • HIPAA regulations
  • Medical terminology
  • Healthcare compliance
  • Medical coding
  • Strong interpersonal skills
  • Physician coordination
  • Medical history obtainment
  • Office management software
  • Performance data review
  • Conflict resolution abilities
  • Electronic health records management
  • Data entry
  • Planning and prioritization
  • Microsoft office
  • Flexible schedule
  • Workflow planning
  • Scheduling and calendar management
  • Electronic filing systems
  • Training and orientation
  • Records and database management
  • Scheduling
  • Vendor relationships
  • Bookkeeping
  • Company representation
  • Hiring and terminations
  • Policy management
  • Documentation and control
  • Credit and collections
  • Document review
  • Customer satisfaction evaluation
  • Administrative management
  • Operational improvements
  • Business correspondence
  • Vendor relationship management

Timeline

Management Trainee

Orthopedic And Sports Medicine
12.2017 - 12.2024

Manager

Crozer Chester Medical Center

Office Manager

Home Health Agency

Associate Of Science - Clinical Laboratory Science

Harcum College

Associate Of Business Administration - Medical Billing And Coding Management

Pennsylvania Institute Technology

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Linda Boulware