Summary
Overview
Work History
Education
Skills
Timeline
Generic
Abraham Morales-Cruz

Abraham Morales-Cruz

Richmond ,VA

Summary

Seeking a design-focused role with West Elm, where I can apply my background in creative design, client relationship management, and consultative sales. Passionate about creating meaningful customer experiences, cultivating long-term client relationships, and helping customers create spaces that reflect their lifestyle, personality, and vision.

Overview

10
10
years of professional experience

Work History

Customer Experience Consultant

CarMax
Richmond, VA
08.2025 - Current
  • Manage high-volume inbound and outbound sales opportunities, guiding customers through vehicle selection, financing, and transaction completion.
  • Utilize Salesforce to track account activity, manage follow-ups, and drive progression through the sales funnel.
  • Maintain compliance with lending regulations and company policies while handling sensitive financial documentation.

Freelance Photographer

Self Employed
Philadelphia, Pennsylvania
06.2016 - 09.2025
  • Managed end-to-end production of editorial, commercial, and branding photography projects, ensuring alignment with client goals.
  • Collaborated with clients to clarify branding, marketing, and business objectives.
  • Cultivated long-term client relationships across multiple markets, driving consistent repeat business and referrals.
  • Edit photos using Adobe Photoshop and other software applications.

Barista

La Colombe Coffee Roasters
Bryn Mawr, Pennsylvania
09.2021 - 11.2024
  • Prepared high-quality coffee beverages according to La Colombe's specialty standards, enhancing customer satisfaction.
  • Recognized for creating a welcoming atmosphere that encouraged repeat business and customer loyalty.
  • Collaborated with team members to ensure efficient workflow during peak hours.

Education

High School Diploma -

Stephen A Douglas High School
Philadelphia, PA
06-2013

Some College (No Degree) - Interior Design

University of The Arts
Philadelphia, PA

Skills

  • Cross functional collaboration
  • Bilingual proficiency
  • Attention to detail
  • Client relationship management
  • Brand collaboration
  • Visual design
  • Creative direction
  • Composition techniques
  • Creative problem solving

Timeline

Customer Experience Consultant

CarMax
08.2025 - Current

Barista

La Colombe Coffee Roasters
09.2021 - 11.2024

Freelance Photographer

Self Employed
06.2016 - 09.2025

High School Diploma -

Stephen A Douglas High School

Some College (No Degree) - Interior Design

University of The Arts
Abraham Morales-Cruz