Noel Figuereo
Grayson,Georgia
Summary
Dynamic Customer Experience Consultant with a proven track record at Car Max, excelling in CRM proficiency and cross-functional coordination. Recognized for enhancing client service through meticulous documentation accuracy and effective problem-solving. Bilingual communicator adept at fostering relationships and driving operational efficiency in remote environments.
Overview
9
9
years of professional experience
Work History
Customer Experience Consultant
Car Max
Peachtree Corners, Georgia
10.2024 - 06.2025
- Supported sales and service teams by managing documentation and CRM updates with a high attention to detail.
- Used needs-based questioning to gather critical client data, contributing to accurate record keeping and service recommendations.
- Coordinated customer interactions from inquiry to post-sale, ensuring consistent, documented communication across systems.
Sales Executive /Senior Technical Advisor
Prime Communications LLC
Stone Mountain, Georgia
03.2024 - 10.2024
- Entered customer information, service selections, and notes into proprietary CRM systems with strict accuracy standards.
- Served as a liaison between customers, technical support, and account teams, ensuring clear communication and prompt issue resolution.
- Trained new team members on system protocols, data input standards, and compliance practices to reduce processing errors.
New Business Development Manager
Town Sports International
New York, NY
09.2016 - 02.2021
- Managed sales operations and coordinated client records for membership accounts, ensuring data integrity and policy adherence.
- Partnered with internal teams to develop client tracking tools and workflows that improved efficiency and visibility.
- Maintained organized digital records to support contract management and risk monitoring processes.
Education
High School Diploma -
Harding University High School
Charlotte, NC06-2012
Skills
- Policy documentation precision
- CRM & Systems Proficiency
- Cross-Functional Coordination
- Process Adherence & SOP Execution
- Bilingual Communication
- Remote/Hybrid Work Excellence
- Client Service & Follow-Up
- Organizational Strength
- Problem Solving & Root-Cause Analysis
Timeline
Customer Experience Consultant
Car Max
10.2024 - 06.2025
Sales Executive /Senior Technical Advisor
Prime Communications LLC
03.2024 - 10.2024
New Business Development Manager
Town Sports International
09.2016 - 02.2021
High School Diploma -
Harding University High School
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