Zhnae Murray-Baptiste
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Experience Consultant
CarMax CEC
01.2021 - Current
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Server
Mellow Mushroom
01.2018 - 01.2021
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Master Cosmetology Certificate - Master Cosmetologist
Paul Mitchell The School - Atlanta, LLC
Atlanta, GA01.2023
Bachelor of Arts - Mass Media
Valdosta State University
Valdosta, GA12.2020
Skills
- Effective Customer Communication
- Customer Retention
- Servant Leadership
- First Level Support
- Managing Multiple Tasks
- High-Volume Environments
- Detailed Evaluations
- Policy and Procedure Adherence
- Trained in Salesforce
- Sales Quota Achievement
Accomplishments
- Achieved exceptional IPR by completing appointments, transfers and credit applications with accuracy and efficiency.
Timeline
Customer Experience Consultant
CarMax CEC
01.2021 - Current
Server
Mellow Mushroom
01.2018 - 01.2021
Master Cosmetology Certificate - Master Cosmetologist
Paul Mitchell The School - Atlanta, LLC
Bachelor of Arts - Mass Media
Valdosta State University
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