Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zhnae Murray-Baptiste

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Customer Experience Consultant

CarMax CEC
01.2021 - Current
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Server

Mellow Mushroom
01.2018 - 01.2021
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Master Cosmetology Certificate - Master Cosmetologist

Paul Mitchell The School - Atlanta, LLC
Atlanta, GA
01.2023

Bachelor of Arts - Mass Media

Valdosta State University
Valdosta, GA
12.2020

Skills

  • Effective Customer Communication
  • Customer Retention
  • Servant Leadership
  • First Level Support
  • Managing Multiple Tasks
  • High-Volume Environments
  • Detailed Evaluations
  • Policy and Procedure Adherence
  • Trained in Salesforce
  • Sales Quota Achievement

Accomplishments

  • Achieved exceptional IPR by completing appointments, transfers and credit applications with accuracy and efficiency.

Timeline

Customer Experience Consultant

CarMax CEC
01.2021 - Current

Server

Mellow Mushroom
01.2018 - 01.2021

Master Cosmetology Certificate - Master Cosmetologist

Paul Mitchell The School - Atlanta, LLC

Bachelor of Arts - Mass Media

Valdosta State University

Similar Profiles

CREATE PROFILE
Zhnae Murray-Baptiste