Abraham Ramirez
Napa,CA
Summary
Hardworking team player effective at multitasking to satisfy guests and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Estate Ambassador
Stag's Leap Wine Cellars
05.2024 - Current
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Provided accurate information regarding local wineries, restaurants and activities.
- Created welcoming and comfortable environment for guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Operated POS system to collect payments from guests.
- Developed strong rapport with guests and created positive impression of business.
- Engaged in friendly conversation with guests to better uncover individual needs.
ASSISTANT CURATOR
Heitz Cellar
01.2022 - Current
- Performed regular maintenance tasks such as checking equipment for cleanliness and functionality
- Utilized strong communication skills to interact professionally with guests, staff members, supervisors and management personnel
- Displayed exceptional problem-solving skills when dealing with difficult situations
- Maintained accurate inventory records and ensured that all wine was stored properly
- Demonstrated ability to effectively lead team in a fast-paced environment when manager was not present
- Collected, washed, and restocked glass and dishes for repeated use
- Assisted in setting up and stocking for events
- Serviced and maintained work area and cleaned and reset tables.
LEAD BARBACK
Frank Family Vineyards
03.2021 - 11.2021
- Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors
- Completed opening and closing duties according to established checklist
- Collected, washed, and restocked glass and barware for repeated use
- Provided and replenished wine stock and supplies
- Collaborated closely with team members to fulfill orders accurately while meeting deadlines in a timely fashion
- Assisted in setting up and clearing tables quickly and efficiently.
FRONT END ASSOCIATE
Target
10.2019 - 11.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided excellent customer service by greeting customers and offering assistance
- Maintained a positive and friendly attitude while working in a fast-paced environment.
Education
Associate of Science - Radiologic Technology
Santa Rosa Junior College
Santa Rosa, CA01-2026
High School Diploma -
Vintage High School
Napa, CA06-2020
Skills
- Guest Engagement
- Product Knowledge
- Wine Knowledge
- Wine service
- Facility Cleaning
- Clearing tables
- Supply Replenishment
- Efficient multitasking
- Fast-Paced Environment
Certification
- CA Food Handlers Certificate June 2024-2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Estate Ambassador
Stag's Leap Wine Cellars
05.2024 - Current
ASSISTANT CURATOR
Heitz Cellar
01.2022 - Current
LEAD BARBACK
Frank Family Vineyards
03.2021 - 11.2021
FRONT END ASSOCIATE
Target
10.2019 - 11.2020
- CA Food Handlers Certificate June 2024-2027
Associate of Science - Radiologic Technology
Santa Rosa Junior College
High School Diploma -
Vintage High School
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