Ashley Wilson
Wetumpka
Summary
Goal-driven Ambassador specializing in brand awareness and sales enhancement. Achieved successful marketing campaigns through strategic use of marketing tools, social media platforms, and customer insights. Focused on fostering positive organizational relationships and navigating complex public perceptions through effective communication and crisis management.
Overview
10
10
years of professional experience
Work History
Game Ambassador
Windcreek Casino
Wetumpka
10.2016 - Current
- Facilitated guest interactions to enhance customer satisfaction and loyalty.
- Collaborated with team members to ensure smooth operations during busy periods.
- Assisted in training new staff to maintain service quality standards.
- Monitored gaming area activities to ensure compliance with regulations and policies.
- Provided information on casino services, games, and amenities to guests.
- Resolved customer inquiries and concerns promptly to improve guest experience.
- Maintained a professional demeanor while representing the Ambassador in various situations.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Education
Cornerstone Christian Correspondence School
Townsend, GASkills
- Game knowledge
- Game mechanics understanding
- Customer service
- Customer engagement
- Customer education
- Product recommendations
- Training and onboarding
- Community engagement
- Team collaboration
- Conflict resolution
- Active listening
- Communication strategies
- Attention to detail
- Problem solving
- Time management
- Multitasking capacity
- Professionalism
- Interpersonal skills
- Goal setting
- Relationship building
- Cash handling
- Guest engagement
- Money handling
- Cash reconciliation
- Fraud detection
Accomplishments
• several emails and positive feedback to the company on my positive performance.
• have received banquets, and monetary rewards.
References
References available upon request.
Timeline
Game Ambassador
Windcreek Casino
10.2016 - Current
Cornerstone Christian Correspondence School