Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abraham Velazquez

Hutto

Summary

Ambitious and results-driven young professional with a successful background in the car wash industry. Eager to push beyond comfort zones, embrace challenges, and seize opportunities for growth. Recognized for a strong work ethic, adaptability, and a relentless drive to achieve more for myself and the team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Manager

White Water Express
04.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Fry Cook

Raising Cane's
06.2022 - 04.2024
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
  • Communicated closely with servers to fully understand special orders for customers.
  • Contributed to a positive team environment, collaborating with fellow cooks and staff members.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
  • Tested temperatures of food at specified intervals by using food thermometers.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Marinated food items according to provided instructions and recipes.
  • Trained new employees in fry cook duties, elevating team performance.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
  • Trained and assisted new kitchen staff members.

Education

Bachelor of Science - Construction Science

Austin Community College
Austin, TX
05-2028

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership and coaching
  • Shift scheduling
  • POS systems
  • Goals and performance
  • Operations

Certification

OSHA-30


Languages

Spanish
Native or Bilingual

Timeline

Store Manager

White Water Express
04.2024 - Current

Fry Cook

Raising Cane's
06.2022 - 04.2024

Bachelor of Science - Construction Science

Austin Community College

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