Summary
Overview
Work History
Education
Timeline
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ABRAHAM L GONZALEZ

McAllen,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Mobile Technician

Spikes Ford
06.2024 - Current
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Developed customized solutions when standard fixes were insufficient, showcasing adaptability in problem-solving capabilities.
  • Pursued continuous professional development opportunities, enhancing personal skills and staying at the forefront of industry expertise.
  • Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.

Fire Alarm Installation and Service Technician

SAFEGUARD FIRE AND SECURITY
04.2021 - 05.2024
  • Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
  • Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
  • Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
  • Collaborated with engineering teams to develop innovative fire protection strategies, optimizing system performance and safety.
  • Installed advanced detection devices such as smoke detectors, heat sensors, and manual pull stations in line with industry best practices and established safety standards.

DERRICK HAND

Pioneer Natural Resources
09.2010 - 10.2020
  • Contributed to successful well completions by assisting in the assembly and disassembly of drilling tools and equipment.
  • Used iron roughnecks, tongs and slips to properly handle and connect sections of drill pipe.
  • Performed preventive maintenance and basic repairs on workover rigs by checking fluids, hydraulic and transmission levels.
  • Maintained proper fluid levels in the mud pits, ensuring smooth operation throughout the drilling process.

Education

High School Diploma -

EDINBURG NORTH HIGH SCHOOL
Edinburg, TX
08.1998

Timeline

Mobile Technician

Spikes Ford
06.2024 - Current

Fire Alarm Installation and Service Technician

SAFEGUARD FIRE AND SECURITY
04.2021 - 05.2024

DERRICK HAND

Pioneer Natural Resources
09.2010 - 10.2020

High School Diploma -

EDINBURG NORTH HIGH SCHOOL

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ABRAHAM L GONZALEZ