Abrahim Kromah
Folcroft,PA
Summary
A hard working individual that want to ensure that anyone that I meet/assist at any job will leave knowing I have provided the best experience. Knowledgeable and dedicated customer service professional with extensive experience in the field. Solid team player with outgoing, positive demeanor and proven skills in establishing relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Work From Home Customer Service
Sitel Operating
12.2022 - 12.2023
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Personal Care Assistant (PCA)
Fairworld Academy
10.2020 - 01.2022
- Assist teacher with classroom management and general supervision of the class
- Promoting maximum academic and personal growth
- Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provide extra support to students with special needs.
- Support students with special needs by following provisions specified in their IEPs/504 Plans
Direct Support Professional Caregiver
Devereux
05.2018 - 07.2020
- Provided life enrichment for residents in various stages of dementia
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Charted resident activity, behavior and moods
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted patients with self-administered medications
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
Work Study Help Disk Technician Assistant
Delaware County Community College
08.2016 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provide Networking/desktop support, technical troubleshooting resolving challenges with technical issues
- Diagnosed and resolved computer and printer problems per week
- Resolved trouble tickets on a day to day basis through efficient triaging of problems and communication with members of the team.
- Performed follow-up calls and visits and updated customer statuses and information.
- Installed and configured software and hardware for end users.
- Maintained quality assurance and customer satisfaction objectives
Customer Service Associate
Wawa
06.2014 - 03.2016
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including cleaning food and coffee prep areas.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Education
Associate of Applied Science - Marketing
Delaware County Community College
Media, PA2018
Skills
- Excellent Written and Verbal Communication
- Familiar with Python, Figma,
- Adobe Photoshop, Lightroom, Canva
- Solid computer skills, including typing and navigation
- Positive Attitude and Energetic
- Strong Communication and Interpersonal Skills
- Business Operations Understanding
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Patient Care
- Progress Documentation
- Companionship and Emotional Support
Interests
Soccer
Weight lifting
Reading
Learning new things
Timeline
Work From Home Customer Service
Sitel Operating
12.2022 - 12.2023
Personal Care Assistant (PCA)
Fairworld Academy
10.2020 - 01.2022
Direct Support Professional Caregiver
Devereux
05.2018 - 07.2020
Work Study Help Disk Technician Assistant
Delaware County Community College
08.2016 - 04.2018
Customer Service Associate
Wawa
06.2014 - 03.2016
Associate of Applied Science - Marketing
Delaware County Community College
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