OMya McSpadden
Houston
Summary
Detail-oriented and organized professional with a proven track record of managing high call volumes with precision and speed. Strong typing and computer skills complement excellent customer service abilities, ensuring effective communication and support. Recognized for reliability, adaptability, and a proactive approach to problem-solving, consistently committed to leveraging strengths to drive team success and contribute to organizational growth. Eager to bring a strong work ethic and dedication to accuracy to a challenging new role in Houston, TX.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Care Customer Service Representive
Cigna
Houston, TX
10.2023 - 12.2025
- Managed over 50 customer calls per day.' with increased sales by 10%.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Health Care Specialist
Vista Springs Living
Houston, TX
04.2021 - 09.2023
- Provided courteous, compassionate customer service to patients and families in a healthcare environment
- Assisted with patient check-in, scheduling, and general inquiries
- Communicated clearly to explain procedures, appointments, and next steps
- Maintained patient confidentiality and followed privacy guidelines
- Worked collaboratively with healthcare staff to ensure smooth daily operations
- Helped create a safe, welcoming, and supportive experience for all patients
Education
High school diploma or GED - High School
Kenowa Hills High
Walker, MI05-2021
Skills
- Speak clearly, professionally
- Ability to talk & type at the same time
- Great listening & research skills
- Solid computer skills, including typing and navigation
- Excellent customer service
- Attention to detail
- Friendly, positive attitude
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Calm under pressure
- Decision-making
- Organization and time management
- Problem resolution
- Verbal communication
Certification
- Licensed Life and Health Insurance Agent - 2022-2025
Timeline
Health Care Customer Service Representive
Cigna
10.2023 - 12.2025
Health Care Specialist
Vista Springs Living
04.2021 - 09.2023
High school diploma or GED - High School
Kenowa Hills High