Summary
Overview
Work History
Education
Skills
Timeline
Generic
Linda  Sarfo

Linda Sarfo

Nurse
North Brunswick,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Home Health Care Manager

Benchmark Human Services
Bridgewater, NJ
10.2021 - 01.2023
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

PACKAGE CUSTOMER SERVICE SPECIALIST

WORLDPAC
07.2019 - 08.2021
  • Tracked customer service cases and updated service software with customer information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Reports to Team Manager, Senior Technical Representatives, Assistant Operations and Operations Manager.
  • Reviews team and individual metrics, service levels and other performance indicators and executes on actions to improve performance
  • Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape.
  • Assist in workforce management to ensure satisfaction of work unit objectives
  • Provides guidance and assistance to lower level positions. May provide training to lower level employees
  • Provides constructive feedback to improve processes and to improve operation of the Customer Service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Representative

PennyWise Tax Services LLC
01.2017 - 09.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.
  • Created and maintained detailed database to develop promotional sales.

Education

Diploma Of License Practical Nurse - Nursing Administration

MCVTS
Piscataway
06.2021

Associate Degree In Nursing - Health Administration

Middlesex County College
Edison
09.2020

Skills

  • Energy Conservation
  • Adobe Dreamweaver
  • Call Centers
  • Customer Relationship Management
  • Team Leadership
  • Risk Management
  • Quality Assurance
  • Data Management
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Data Base Management

Able to quickly develop comprehensive knowledge of products sold at the Front center

Good Verbal and Written communication skills, this includes good telephone skills & ability to speak clearly and professionally

Ability to accept personal responsibility for the quality and timeliness of work; attention to detail

Well groomed to represent the company's professional image, ethical, ability to maintain confidentiality, reliable

Ability to demonstrate attention to detail with strong problem solving skills

Ability to provide excellent quality service to customers

Proficiency in MS office (Excel, Pivot Table, Words) and Knowledge in SAP in an advantage Demonstrated ability in handling details and key follow up capability

Ability to handle stress and demonstrate strong problem solving ability

  • Medication Administration
  • Records Management Systems
  • Recruiting and Hiring
  • Operational Efficiency
  • Customer Satisfaction
  • Regulatory Auditing
  • Creative Thinking

Timeline

Home Health Care Manager

Benchmark Human Services
10.2021 - 01.2023

PACKAGE CUSTOMER SERVICE SPECIALIST

WORLDPAC
07.2019 - 08.2021

Customer Service Representative

PennyWise Tax Services LLC
01.2017 - 09.2020

Diploma Of License Practical Nurse - Nursing Administration

MCVTS

Associate Degree In Nursing - Health Administration

Middlesex County College
Linda Sarfo Nurse