Abram Martinez
Henderson
Summary
Customer-focused professional with experience in hospitality and insurance operations, recognized for delivering exceptional service in fast-paced, high-pressure environments. Background in customer support and audit operations has strengthened my attention to detail, safety awareness, and ability to follow strict procedures. Committed to creating a safe, welcoming, and positive experience for every passenger.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist - Premium Audit
Employers Insurance
06.2023 - Current
- Leveraged hands-on experience in customer support operations and policy servicing processes to transition into the Audit Department, supporting compliance reviews and internal process evaluations.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Print Production Specialist
Office Depot
12.2022 - 06.2023
- Operated digital printing equipment to produce high-quality print materials.
- Built connections with local business owners, which increased sales numbers to the highest in the city.
Front Desk Coordinator
Lucilles Smokehouse BBQ
10.2020 - 11.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between kitchen staff and servers to enhance service delivery.
Education
Bachelor's Degree - Marketing
College of Southern Nevada
Las Vegas, Nevada, NV05-2028
High School Diploma -
Green Valley Highschool
Henderson, NV05-2021
Skills
- Effective customer support in high-pressure environments
- Effective dispute resolution
- Effective problem-solving
- Flexibility in changing service environments
Timeline
Customer Support Specialist - Premium Audit
Employers Insurance
06.2023 - Current
Print Production Specialist
Office Depot
12.2022 - 06.2023
Front Desk Coordinator
Lucilles Smokehouse BBQ
10.2020 - 11.2022
Bachelor's Degree - Marketing
College of Southern Nevada
High School Diploma -
Green Valley Highschool