Jonathan Salinas
Wichita,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Bilingual Customer Support Senior Specialist
High Touch Technology
01.2017 - Current
- Provide advanced technical support for POS Systems, Windows-based environments, and end user hardware
- Troubleshoot operation systems within Unix/Linux environment, and network-related issues using standard diagnostic tools
- Unix / Linux commands repairs, rewrites
- Support remote users through remote desktop tools and ticket-driven workflows
- Manage incidents and service requests using ConnectWise and ServiceNow
- Perform software installations, upgrades, and configuration changes
- Assist with data recovery, backups, and virus/malware remediation
- Config HP printers’ settings, connecting them to the network
- Network troubleshooting, switches, routers, cables network ports
- Deliver High Touch customers support while meeting SLAs and escalation requirements
- Collaborate with internal teams to resolve complex technical issues efficiently
- Location hardware configuration and installations such as POS hardware, printers, Network installations (Fortinet, routers, switches)
Bilingual Customer Support Specialist
High Touch Technology
12.2011 - 01.2017
Shift Manager / Computer Technician
Ribbit Computers
08.2009 - 12.2011
- Diagnosed and repaired desktop and laptops hardware issues
- Installed, configured, and supported Windows operating Systems
- Performed Virus Removal, System cleanup, and performance optimization
- Assisted customers with data recovery and backup solutions
- Sales of computers, hardware and software
- Managed daily operations during assigned shifts and supported team workflow
Education
Associate of Applied Science - Information Technology-Computer Network Systems
ITT Technical Institute
Wichita, KansasSkills
- Operating Systems: Windows, IOS (Installation, Configuration, Troubleshooting)
- Hardware Support: Desktop, Laptops, Peripherals
- Networking: Standard networking protocols, basic troubleshooting
- Remote Support: Remote desktop tools and end-user assistance
- Ticketing System: ConnectWise, ServiceNow
- Security: Virus and malware removal, basic security support
- Software: installation, upgrade and ongoing support
- Data Management: Backup and recovery support
- Self-Motivated & Adaptable
- Quick learner with the ability to apply new technologies rapidly
- Consistently sets and meets high performance standards
- Communication & Teamwork
- Strong verbal and written communication skills
- Experience supporting and collaborating with diverse teams and customer bases
- Customer-Focused Support
- Delivers prompt, high-quality technical assistance
- Excellent time management and prioritization in fast-paced environments
- Known for attentiveness, professionalism, and effective problem resolution
Timeline
Bilingual Customer Support Senior Specialist
High Touch Technology
01.2017 - Current
Bilingual Customer Support Specialist
High Touch Technology
12.2011 - 01.2017
Shift Manager / Computer Technician
Ribbit Computers
08.2009 - 12.2011
Associate of Applied Science - Information Technology-Computer Network Systems
ITT Technical Institute