Malik Aquart

• Technical Support : Skilled in providing end-user support and problem resolution for hardware, software, and networking issues
• Hardware and Software Installation : Experienced in installing, configuring, and updating computer hardware and software
• Ticketing System Proficiency : Experienced in using ticketing systems for tracking, prioritizing, and resolving IT support requests efficiently
• PowerShell Scripting : Proficient in using PowerShell for automation of administrative tasks, scripting, and system management
• Active Directory Management : Skilled in managing user accounts, permissions, and groups in Active Directory, ensuring secure and organized access control
• Service Desk Operations : Skilled in managing service desk operations through ticketing systems, ensuring timely and effective user support
• Compliance and Operational Security : Familiarity with legal and regulatory issues related to IT security, ensuring compliance with industry standards
• Security Technologies and Tools : Proficient in using various security technologies and tools for monitoring, detection, and defense against cyber threats
• Identity and Access Management (IAM) : Skilled in managing identity and access controls, including implementing strong authentication and authorization practices
• Collaboration and Communication : Effective in collaborating with team members and communicating with users
• Microsoft Office Suite Proficiency : Highly proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook for creating documents, data analysis, presentations

• Windows 10 Expertise : Adeptly handle the installation, configuration, and troubleshooting of Windows 10 operating systems, ensuring optimal performance, resource utilization, and data security through effective user account management and compliance adherence Proficiently employ Windows 10 command-line tools for advanced administrative tasks and stay abreast of the latest updates and security patches to safeguard system stability and protection
• Mac OS X : Diagnose and resolve hardware, software, and networking issues with Macintosh systems for peak performance as well as provide end-user support and training on Mac OS X features and functionality Familiar with Mac OS X command-line utilities and troubleshooting tools
• Mobile Device iOS and Management : Effectively manage and troubleshoot iOS devices, configure MDM policies, deploy and manage apps, provide comprehensive support, and stay updated on the latest iOS updates and security patches
• EHR/EMR Management : Experienced in Electronic Health Records (EHR) and Electronic Medical Records (EMR) management through Epic systems

Epic Systems Corporation: EpicCare

Key Features: Comprehensive patient records, integrated workflows, decision support tools, and interoperability

Athenahealth: AthenaClinicals

Key Features: Cloud-based EMR, medical billing, practice management, and patient engagement tools

• Epic Systems Proficiency : Experienced in working with Epic IT systems, known for their extensive use in healthcare for managing patient records, scheduling, and clinical systems
• Audiovisual Systems Integration: Proficient in designing, implementing, and troubleshooting audiovisual systems to enhance communication and collaboration within organizations
• Video Conferencing Solutions: Extensive experience in configuring and managing video conferencing platforms, ensuring seamless virtual communication for remote teams and clients